Customer Success Manager

at Ambie in London

About the Role
Ambie is growing quickly and looking to invest in account management and customer success.
Based in the heart of London, you’ll be helping us disrupt the antiquated multi-billion dollar background music industry, by creating an automated, B2B music streaming service which is already used by leading retail and hospitality brands including Karen Millen, Hyatt Hotels, D&D London, Ottolenghi, Crussh and Sofa Workshop.

The role
The role has three core objectives:
- Retention: ensuring our customers stay with us for a very long time
- Referral: encouraging our customers to refer us to other businesses
- Expansion: upselling customers with new products and upgrades

Key Responsibilities
- Ensuring customers are continuously receiving value from the service and product throughout the length of their subscription
- Prospecting and managing upsells i.e. adding new sites and upgrades from monthly to annual contracts
- Managing all customer renewals and retention plans
- Customer relationship-building and delivering a best-in-class customer experience
- Gathering and presenting feedback and insights from our customer base for possible new features
- Designing/managing customer incentives and promotions inc. referral programs

- 3-4 years demonstrated experience in a customer-facing role
- Excellent personal and communication skills
- High emotional intelligence
- A creative problem solver with lots of initiative
- Very organised and efficient with excellent time management
- A fun and outgoing personality and most importantly, a real self starter

- Competitive salary (based on experience)
- Great bonus and commission structure
- Flexible working hours and holiday days
- Great office culture (based in London Bridge, London)

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Published at 11 Mar 2019
Expires on 26 Apr 2019