Account Manager

at ResponseiQ in London

(₤26000 - ₤36000 per year)

£26k-36k + £6-10k first year OTE (Uncapped) – Our comms structure is awesome


I know job hunting is dull, I really do, so I tell you what, let’s agree on this, read the short summary I’ve written out; if you’re still interested, read the whole thing.


You; in short:
To put it simply; if you’re the quiet one out of your friends, then you’re probably not right for this role.


Us; in short:
We’re young (ish), ambitious, outgoing and very, very sociable.


The Job; in short:
You’re going to be selling but purely into our client base (of 200+ customers). Revenue growth and retention will be the key elements of this role.


The Company; in short:
ResponseiQ helps businesses to generate our clients more revenue by increasing inbound phone calls and speeding up response times. 50% of people who trial it sign up and nobody leaves.


The Office; in short:
It’s in Angel, it’s new, we have a pool table, and there’s free booze on a Thursday.


Sound interesting? Ok, keep reading.


CVs don’t always tell the whole story. what I really want to see from you is a tailored covering letter telling me a bit about you, but more importantly why you’re interested in this role in particular. We don’t need to hear how your trip to Thailand opened your eyes to how important startups are, but we’d love to hear how you think you’d be a good fit for us, and us for you.


You; in full:
Having both outbound telesales experience and strong account management experience is a must.


You’re confident, smart and very organised… but not boring, never boring.


You can’t be afraid of getting on the phone and making noise in the office, you’re a hard worker who has tenacity and enthusiasm for; 1. making money and 2. seeing a business grow because of what you have done. You need to have a passion for being successful, your role is going to have a lot of scope for growth and if you’re good, you could be making a lot of money, as well as having your own team under you in the not-too-distant future. You need to be able to think on your feet without getting flustered and must have a lot of ambition.


You’re sociable, outgoing and don’t shy away from a good night out if one is on the cards.


Us; in full:
This time two years ago there were just 2 of us, now there are close to 40 worldwide, in 4 countries, with 10 in the London office.


We hate everything and anything to do with corporate working environments. We’re rapidly growing and, with that, heavily focused on company culture. We’re an energetic, hard-working team are looking for people who fit in socially, just as much as people who can do the job at hand.


We’re in the early days and have massive ambitions for this company and will do what it takes to get it to where we want it to go, which is why we need a strong team to support us.


I’m Sam and am the Sales & Development Director. I have over 12 years of experience in new business sales, including extensive training and management experience.


Scott is the Founder & CEO and comes from a financial background. He left the corporate world to start ResponseiQ and is an incredibly hard worker, leading by example.


The sales team are tenacious, far from workshy and we genuinely like each other (or we’re hiding it well, I’ve not worked that out yet). We’re looking for people we want to spend time with outside the office.


The Company; in full:
Our easy-to-install widget helps companies to generate more inbound sales calls in under 27-seconds, as well as increasing the conversion rate of visitor-to-call by up to 60%.


“ResponseiQ removes all worldwide communication barriers allowing visitors from anywhere in the world to speak to you, for free, at any time during your working day. Alternatively, they can simply schedule a suitable time and date for you to call them back; ResponseiQ will alert and connect you at their chosen time, ensuring you never miss a callback request again.”


We’re financially backed by Fuel Ventures and have just raised a significant amount of money as part of our second round of investment, giving you the opportunity to be a part of a fast-growing tech startup.


The Job; in full:
As Account/Customer Success Manager, you will be an integral part of ResponseiQ’s growth. This is a fully supported role with a huge amount of training, but you will also have the freedom to make the role yours, I’m looking for someone to tell me how things should be done.


We have around 250 clients paying us anywhere between £20 all the way to over £10,000 per month; this role will be focused on growing our current clients’ spend with the addition of new products as well as retaining our current client base.


It will require meticulous attention to detail and a real drive to hunt out revenue opportunities, you’ll need excellent relationship building skills


The End. As I mentioned above, send me something tailored and unique. The hiring process can be really boring, so please help me out a bit.


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Published at 11 Mar 2019
Expires on 11 May 2019


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