Account Manager

at Birdie in London

(₤30000 - ₤40000 per year)

Birdie is a digital care companion transforming the way we look after the elderly living at home.


At Birdie, we believe that our elders deserve to age with confidence in the comfort of their own home. We use digital products, cutting-edge home connected devices and AI to empower the care community deliver better, adapted, preventative care. So that our loved ones can live at home longer, healthier and happier.


Launched in 2017, Birdie is a team of 20 top-notch care, product, health and tech social entrepreneurs committed to transform the way we care for our elders. We secured a £8.5 mln funding from Kamet Ventures and AXA – one of the world’s largest insurance groups – to accelerate our commercial and expansion phases in the UK and Europe. Birdie has won several prizes and recently was listed as one of the top 10 UK startups to watch in 2019.


We are shaping a role model company. We have a flat, flexible, close-knit & transparent culture, with minimum management and maximum empowerment and autonomy. We share our Objectives, Key Results, Setbacks and Achievements to Birdiers and shareholders alike. All salaries, equity and individual objectives are transparent. Everyone knows what everyone does and supports each other thanks to regular one-to-one meetings. We practice radical candor to say what we think, help everyone grow and never back-stab. Our business rhythm is weekly because speed and focus are key in everything we do. We plan together and align in advance to avoid last-minute rushes. We believe we’re building the organization of the future, open, fair and responsible, where everyone is truly excited to come to work! Join our ranks now and let’s support millions of older adults who need our help.


Your mission
We are looking for an outstanding Account Manager, competent, experienced and excited to join our team to change with us how to care for the elderly.


  • You will work closely within the Customer Care team to manage a community of care agency owners and caregivers, but will interact constantly with the product, tech and sales team as well as with the management team;
  • You will interact, deliver training and follow up closely with care agencies’ staff and carers, ensuring our solution adoption and guiding them through the best onboarding experience;
  • You will be the first point of contact for care agency managers, providing them support and advice through various communication channels;
  • By engaging vibrantly with home care agencies, you will collect agency managers and caregivers’ feedback and proactively suggest solutions and/or technical improvements to significantly improve the Birdie experience; you will personally drive or experiment some of these suggestions;

How you will contribute to Birdie

  • Improve significantly Birdie users’ satisfaction thanks to your outstanding and consistent support;
  • Accelerate the onboarding of new clients through the implementation of seamless processes and training;
  • Drive improvement across all workstreams, including operations, sales, support and product;
  • Increase care agencies’ usage and retention through various initiatives;
  • You are consistently perceived as a vibrant ambassador of the Birdie brand, values and products among home care agencies;
  • You will continuously aim at significantly improving Birdie’s products and solutions by obsessively collecting users feedback and suggesting innovative solutions to improve customer experience.


We’d love to hear from you if…

  • You have a minimum experience of 3 years in account management, project management or in elderly care;
  • You have a strong drive to drastically improve how homecare is delivered to the elderly leveraging new technological solutions and flexible care models;
  • You are comfortable with a start-up environment, fast-moving projects and agile approaches;
  • You can easily and clearly nuance, prioritize and articulate long term objectives and weekly targets;
  • You have excellent communication skills, you can easily explain the benefits of the service and feel comfortable to be the first point of contact for care agency managers and caregivers;
  • You are at ease with technology;
  • You are very well organized and able to bring structure, transparency and efficiency in a multi-tasking working environment; you execute tasks swiftly, efficiently and with the highest standards of quality and rigor;
  • You get things done and are not afraid to roll up your sleeves and take responsibility;
  • You are passionate, driven and can self-motivate;
  • You adhere to our values (https://medium.com/birdiecare/setting-the-foundations-the-company-we-are-building-78e1c73c3b27) and uphold to them.


Why join Birdie?
If you want to work in a truly revolutionary tech startup, create positive social change, and develop yourself as part of a team of seasoned experts in healthcare, tech and successful startups, Birdie is the place for you! Being a high growth and velocity venture, you’ll be able to feel the tangible impact of your work, you’ll gain a deep understanding of all key areas of the start-up, and you’ll have a unique opportunity to guide the direction of the business. You’ll join a team that shares the ambition to radically transform the lives of millions of older adults and is building a work environment 2.0: close-knit, flat, supportive and joyful. You’ll experience a fascinating accelerated journey thanks to our passion to deliver impact, the unparalleled talents in the team and the strong backing from AXA. And you’ll have the support to grow with it, with promotion opportunities as early as 9 – 12 months and a personal development plan. Check our blog (https://medium.com/birdiecare) to get a feeling of our culture and vision. And join us now to transform elderly care for the good!


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Published at 15 Mar 2019
Expires on 15 May 2019


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