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Head Generalist
at Touch

go back to Manager Jobs
  • London
  • fulltime
  • ₤45 - ₤60 per year
*The Company*

Olivia is a Lead Qualification Platform for Estate Agents (soon for all SME’s). We are reimagining the way businesses respond to online enquiries. The Olivia software provides 24/7 instant response and follow-up for every online lead.

Forget Chatbots, Forms and Automated Email Response, Olivia has cracked the code for lead response! Our tech enhances and enables a network of ‘Olivia’s’ to spark genuine business connections over messaging channels. We engage potential clients and filter out unmotivated prospects using real conversations, powered by humans via the Olivia messaging app.

*The Problem*

The 3 biggest complaints of customers contacting businesses are;

* Too long response times (Odds of converting an online lead drop 21 times after 5 mins)
* Too much automation (We use Real People)
* Questions still unanswered (We have instant access to relevant data for enquiries)

*Where we are now*

We have a growing number of *PAYING* clients, we have recently closed our funding round and now making key hires to join the founding team.

*What we are building*

Using Tech, Data, Real People, Omnichannel Messaging and love for adding value to people, we are reimagining how customers of any business should be responded to. We are setting new standards for customer experience, response and converting leads. Additionally, the Olivia messaging app is our clients go to place for all communication with their customers.

*We deliver*

* Up to 300% Increase in Sales
* 24/7 Response with a 75% engagement rate
* 9.2/10 Customer Experience rating by leads who interact with Oliva
* An Omnichannel Messaging App for Sales Teams
* Qualified leads to optimize Sales team productivity


*What we need*

Olivia needs a Head Generalist! A super exciting role to be apart of a business from the first few to 1000’s of employees that will shape the way businesses interacts with customers.

We need a Go-Getter with a varied background (Previous Startup Experience a Bonus) seeking to add value to every part of our Startup from:

* Customer Success Strategy
* Product Development
* Operational Build Out.
* Scaling Sales Team
* Exploring New Verticals


*What Experience and Qualifications you need*

2:1 Degree level or above
5 Years of experience in Operational or Customer Success Roles
Early stage startup experience is a bonus
Experience with Chat services, Messaging SaaS platforms or equivalent advantageous.


*What attributes you need*

Be a problem solver
Be empathetic as this is the ethos of Olivia and in the culture of our company
Be a self-motivated hard worker
Be inquisitive
Be opinionated
Be analytical

*Who are we*

I am the CEO, ex-financial trader, previous successful start-up founder and an Expert Generalist.
My Co-Founder & CTO, Crypto exchange builder, TechStars Alumni, 2-time co-founder

*What’s the compensation*

* Base salary up to 60k
* Commission Structure
* Equity (Founders Class Shares)
* Plenty of other perks!

Looking forward to hearing from those who are seeking to make a massive impact and tackle a real challenge in their life.

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