Customer Service Executive

at Live Better With in London

Launched in 2015, award-winning Live Better With is a VC backed, fast-growing health-tech & e-commerce start-up on a mission to make day-to-day life a little better for the 2 billion people across the world living with long-term illnesses. To achieve this, we are building a destination platform that connects patients with 1500+ curated products and services recommended by patients, families, healthcare professionals, and our 70k+community. All products on our site (including our own label) are selected to help relieve the side effects and symptoms caused by the inevitable medical treatments, which greatly reduce the quality of the patient’s day-to-day lives. What we offer to people with long-term conditions makes that little bit of difference that means they can once again take their kids to school, take a walk, or go to the supermarket themselves. We are currently focusing on two conditions – cancer and menopause.

The Role
Our current markets are the UK and the US, with our US customer base is growing rapidly! Our UK customer service hours are no longer suitable to meet the demands of our US customers so we’re looking for a phenomenally bright and ambitious Customer Service Agent to join our London based team.

Your Impact
You will assist the Customer Service Executive with the day to day running of customer service. You will offer a calm voice on every call and confidently answer questions via email and live chat. This will give the customer every reassurance that you will be able to handle their query in a timely fashion.

Your Responsibilities
• Understand the needs of our UK and US customer base
• Deal with all customer phone calls with a polite, sensitive and proactive approach
• Answer all customer emails & messages with perfect grammar and in a friendly and helpful way
• Help manage our Facebook activity
• Feedback problems and insights from our customers to our operations and marketing teams
• You will be responsible for improving and maintaining our customer satisfaction rating to well above industry standard
• You will help drive down our average response times as well meeting all KPI’s and deadlines

Your Character
• Genuinely excited to join a fast-growing early-stage start-up and shape the company’s progress
• An excellent communicator – confident and articulate, whether in person, on the phone, or by email with impeccable spelling and grammar!
• Supremely organised, reliable, dependable and able to work independently
• Excited to improve the quality of life for thousands of people in the UK and US with cancer and menopause
• A can-do person, with a great positive attitude, lots of energy and comfortable working at a fast (start-up) pace

This is a full-time role but for the right candidate(s), we will accept part-time offers based on 24hrs per week comprising of 6 shifts of 4 hours. These shifts can be made up of the following:

Full-time: Monday to Friday – 12pm – 9pm
Part-time: Monday to Friday – 1pm – 5pm or 5pm – 9pm and Saturday or Sunday – 4 hours

• You will be joining a company at an exciting time of growth, with options
• Join a growing, dynamic, motivated & fun team, where everyone believes in the mission
• Office perks (tea/coffee/fruit/other snacks)
• Located in London’s newest Tech Campus in Angel (London)

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Published at 15 Apr 2019
Expires on 15 Jun 2019

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