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Customer Service Executive at Award Winning Start Up
at Housekeep

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  • London
  • fulltime
  • ₤20000 per year
We’re Housekeep – the UK market leader in connecting households and cleaners. We make it easy for customers to book, manage & pay their cleaner online and have created the best-paid place for cleaners to find work.



We’re backed by the UK’s best VCs, angels & founders and managed by a team with 50+ years’ experience scaling businesses. We understand our two-sided marketplace better than anyone else on the planet.



We’re only four years old and have already reached well over 100,000 5* customer reviews, 1,000s of cleaners, profitability & we are scaling 2-3x every year. We have more awards and press coverage than we have shelf space for - including recently winning the Small Business of the Year award!.



We still have huge opportunity ahead of us and want to build the business to £100m+ revenue in the next 3-5 years.



If you’re bright, driven & ambitious then Housekeep is the place for you.



The Role



We are looking for a Full Time Customer Service Executive who can work over one or both weekend days. You could work Sunday-Thursday, Friday-Tuesday etc and we can be flexible around this, so long as you can work at least one weekend day.



You’ll be joining our 16-strong Operations and Customer Success team. Your responsibilities will include:

-Providing support to customers and cleaners by phone, email, social media and chat
-Troubleshooting and finding smart solutions to any issues
-Communicating clearly and concisely
-Serving as a brand representative for Housekeep
-Sharing user feedback with our Product and Technology team

We are based in central London, in Clerkenwell EC1.



The Candidate



You will have:



1) Good education



2) Professional working experience, preferably at a start up



3) Strong problem-solving ability and a can-do attitude



4) Excellent written and verbal communication skills, including fluent English



5) Passion for working in a start up and at Housekeep



Salary is competitive and you’ll be able to genuinely contribute to building our business in the coming months and years.



Why Join Us?



This is an exciting opportunity for you to apply your skills to an innovative business and contribute to our growth in a real way.



Culture is important to us. We are a fast-growing company full of bright, engaged people. We take
pride in what we do and make sure that everyone in the team feels valued, respected and
important.



We’re also fun and social team, so you can expect lots of cake, team drinks and celebrations of
our achievements along the way.



Application Process



1) Your CV



2) One paragraph on why this role is exciting and why you would be good at it (max. 100 words)



We look forward to hearing from you!



The Housekeep Team



www.housekeep.com

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