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Customer Service Agent
at Bombinate

go back to Customer Support Jobs
  • London
  • fulltime
  • ₤26000 - ₤28000 per year

*What you’ll do*

- Be responsible for customer satisfaction.

- In charge of managing orders via our orders management platform.

- Communicate promptly and professionally with customers and brand owners via live chat.

- Effectively manage customer requests via Zendesk ticketing system.

- Improve Net Promoter Score, reviews and other user satisfaction indicators.

- Lead customer conversion and increase revenue by offering value to customers via communication channels.

- Oversee effective returns management.

- Manage outsourced staff to handle basic customer requests.

*Who you are*

- 2-3 years experience at an online customer service role is crucial.

- Your communication skills are second to none, your writing skills are perfect and you enjoy talking to customers.

- You are extremely organised and a high achiever, looking for immediate results.

- You have a deep understanding of and empathy for customers and suppliers. You translate this understanding into crystal clear communication.

- You are very comfortable doing data analysis and visualization in Excel. You may have direct experience or exposure to other tools, such as CRM softwares, Zendesk and Intercom.

- You are a solution driven individual who understands that customer success is one of the main revenue drivers for E-commerce companies.

- You are innovative and will think about ways to service customers to increase their lifetime value.

*What we offer*

- A challenging, motivating position in a rapidly growing company

- The opportunity for professional and personal development in a dynamic, environment

- A place in a diverse team of dedicated, fun individuals who are willing to go the extra mile for their goals and for each other

- Fair, competitive, and compensation along with an attractive employee discount on all products offered in our platform

- A comfortable, modern office in the heart of Shoreditch

- Being directly involved in day to day strategic decisions in moving the company forward

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