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Host Account Manager
at Air Peace of Mind

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  • London
  • fulltime
  • ₤20000 - ₤30000 per year

Background

Air Peace of Mind is a professional and personal management company for short-term lets. We launched in April 2016 and currently manage some of Central London’s most luxurious properties. From the beginning, our mission has been both a dedication to the highest quality of service to our global guests staying in our homes but equally delivering a 5 star management service to the homeowners with a personal touch and thus giving them peace of mind.

The Role

The Account Manager owns Air Peace of Mind’s relationship with homeowners. Building great relationships; adapting to different personality traits; being a confident speaker; and having the ability to instill confidence in very smart people will be key to your success as an APOM Account Manager.

Tasks include: 

  • Ensuring all questions, comments and concerns are answered on the same day, resolving issues in a swift and timely manner
  • Escalating serious issues accordingly
  • Identifying key accounts and providing them with a special hands-on service, paying attention to their every need and providing additional support, such as booking statistics, where applicable
  • Identifying at-risk accounts and ensure necessary steps are taken to improve their performance
  • Optimising availability by ensuring homeowners update their calendars
  • Ensuring properties are priced fairly and effectively to hit occupancy targets while also returning satisfactory revenue for our hosts 
  • Meeting, greeting and assisting in the onboarding of new hosts where applicable
  • Reporting issues to owners and assisting in getting inspections, repairs and maintenance done
  • Passing guest feedback to owners and setting out plans to improve properties when their condition has deteriorated
  • Ensuring hosts are trained on calendar management, our online portals and the basic process for how we work

We believe in offering our hosts a great service 7 days a week, and so all of our operations team need to be able to work 1 in 6 weekends.

Who we are looking for

This role requires a hungry and ambitious individual who finds the idea of working in a fast-paced environment exciting and motivating. You will enjoy picking up the phone and have the desire to leave homeowners feeling delighted to be a part of our portfolio, and therefore open to recommending us to their network

  • Min. 2 years previous experience as an account manager, ideally within the short let sector 
  • You’ll be an enthusiastic, proactive and driven person with strong organisational and communication skills
  • Be passionate about hospitality and delivering exceptional host experiences
  • Hunger for exceptional service at all times 
  • A people person and team player in everything you do
  • Action-oriented work ethic with a sense of urgency and discipline
  • Native/ Fluent English
  • Excellent communication skills
  • Excellent organisation and time management skills

Benefits

  • The opportunity to be part of something amazing. This is a small startup but we are growing fast and want to build something special 
  • Be surrounded by smart and hungry people in a passionate, friendly and transparent culture
  • Own and drive change within the company
  • Monthly outings with the team and an office lunch once per week

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