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Customer Success / Service B2B - SaaS
at HeavenHR

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  • Berlin
  • fulltime
  • €36000 - €38000 per year

Customer Success / Service B2B - SaaS- Permanent Position in Berlin - As soon as possible

 

HeavenHR, founded in 2015, is a fast-growing, dynamic SaaS HR-Tech startup in Berlin Kreuzberg, supported by experienced business angels and international investors. It was only last year that we successfully completed our Series B financing. Our innovative HR software is revolutionizing all areas of HR management. Whether holiday administration, payroll or the creation of new employees; HeavenHR's unique software simplifies many processes, saving users time and money - all on one platform! More than 1,000 SME customers are already using HeavenHR.

Your duties:

- You support our customers via live chat, email and by phone

-You work with a solid customer base

-Ensure a high level of customer satisfaction and can track complex issues

-Support our sales team in the onboarding of new customers

-Occasional traveling to on site training (Germany-wide)

-Adding and extending to the existing knowledge base

-Accept customer feedback and thus help with the further development of the software

-Liaise closely with other departments such as Sales, Product Management or Software Development to ensure optimal customer satisfaction


Your background:

-Customer satisfaction is your middle name!

-You have a completed university degree

-Passionate about IT and software products

-Ideally, first work experience in Customer Service, Support, Sales or HR

-Very good MS Excel knowledge and experience with CRM tools

- You enjoy being the go-to person for our customers and can quickly adapt to different situations

-Communication is very important to you

-Enjoy a start-up mentality and contribute good ideas for our customers and team

-Great German language skills in spoken and written and very good English skills

 

Our Heaven includes:

-Diverse opportunities for personal and professional development in an international environment (14+ nationalities)

-You benefit from an excellent work culture and work in an exciting and dynamic environment

-A product that revolutionizes HR

-Free drinks, fruits and changing snacks, as well as our great BVG transport discount

-Family working atmosphere and a supportive team

-Dog friendly office loft in heart of Berlin Kreuzberg


Interested? Come shape the success of HeavenHR. Send us your CV along with a start date. If you have further questions, please contact us by e-mail: jobs@heavenhr.com.


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