Founded in May 2015, Papier is a fast-growing, London based start-up, which has raised ~£10 million since launch and is changing the face of online personalisation. Papier offers a sophisticated user experience and delivers beautifully designed products, on-demand and all over the world, from personalised greeting cards to wedding invitations and stationery.
Under the direction of the Head of Customer Experience, the Customer Support Assistant will support the growth of the business by providing customer support via email, live chat, and telephone as our customers explore our website and products. They will be required to help customers as they navigate the website and troubleshoot queries, using their knowledge of our growing product range to assist customers in personalising and purchasing designs. The role will also include proactive customer outreach to provide a best-in-industry Customer Experience, and collaboration with other members of the CS team to gain insight into customer behaviour.
We are interested in hearing from candidates looking for Part Time or Full Time roles, and particularly those who are able to work hours over the weekend and on weekday evenings.
Assisting customers via Email, Live Chat, and Telephone from their first browse on www.papier.com to the day of their delivery to ensure consistently high quality customer experience.
Checking and amending customer orders, and learning all there is to know about our designs and products to best assist customers.
Help resolve technical and design questions about our products
Liaise with other CS team members on complex queries, and with our design team on bespoke design requests.
Experience in providing Customer Service or Sales support, ideally in an e-commerce or retail environment, however, we would also consider adjacent experience, or applications from graduates with a strong skill profile and interest in the brand.
Strong attention to detail, and willingness to collaborate with fellow team members.
Fluent English with excellent communication skills, grammar, and spelling.
Self-motivated, with an ability to multi-task and prioritise.
Familiarity with Zendesk is desirable but not essential.
Please include a cover letter addressed to Rachel with your application, and let us know your favourite Papier design.
Central London office location
Fully stocked fridge
Regular team lunches, events and cultural trips
Friendly and fantastic team!