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Customer Happiness - German (weekends, work remotely)
at LuckyTrip

go back to Customer Support Jobs
  • London
  • parttime
  • ₤10 per hour

ABOUT US:

Awarded App Store ‘Best of the Year’ by Apple, LuckyTrip is one of the worlds fastest growing travel platforms. LuckyTrip makes booking your perfect holiday as easy as booking an Uber. Just set your budget and preferences, tap the Lucky button and instantly see a personalised trip to an amazing destination with the cheapest flights, handpicked accommodations, and unique experiences. We love finding the most amazing adventures. Think pink lagoons, secret beaches, and haunted Romanian forests.

We’re looking for a German Speaking Customer Happiness Officer to help LuckyTrip travellers have amazing experiences on the weekend.

We’re a young, small team and we love what we do. After an amazing UK launch we’re ready to take LuckyTrip global. Fancy it?

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WHAT YOU’LL BE DOING:

  • You’ll be the touchpoint for our loyal users during the weekend (Sat - Sun between 10am - 6pm).
  • Whether it’s helping them to solve issues with their travel plans, answering general questions or recommending amazing things to see and do. You’ll be talking to them on social, live chat, emails and phone.
  • You’ll help with booking the customers travel (mainly flights & accommodation) and ensure they have all the relevant info before they travel.
  • You’ll do the check ins for customers and ensure they have all the relevant info before they travel.
  • You’ll liaise with travel providers to organise a smooth journey for our customers, amend bookings, resolve issues and complete payments.

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WHAT WE’RE LOOKING FOR:

  • This is an excellent opportunity to work at one of the most exciting travel startups. We’re looking for someone who’s really ambitious and ready to work hard to help us succeed.
  • Our users love LuckyTrip so they’ll need to love you! You’ll be friendly, engaging, fun and have excellent written and verbal communication skills. You’ll also have the drive to go above and beyond for them every day.
  • You’ll need to be organised and pay attention to detail - you don’t wanna be mixing up your Palmas from your Las Palmas
  • You’re able to multitask - basically you have 8 arms!
  • You’re relatively well travelled. Maybe you went on a gap year, or maybe you’ve just had loads of holidays. You’ll need to use your instinct to help solve issues with our customers travel plans.
  • You’re an independent worker and have great problem solving skills, as you’ll be working by yourself on the weekends
  • You’re comfortable taking feedback and be keen to progress your learning and development.
  • You get weirdly aroused at the thought of travel… we don’t blame you.

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KEY SKILLS:

  • Experience in a customer service oriented role
  • Fluency in both English and German 
  • A proactive & highly-motivated nature, with a desire to consistently outperform targets
  • High attention to detail and organisational skills
  • Good standard in verbal & numeracy skills
  • Strong computer literacy skills

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WHAT WE CAN OFFER:

  • Work in one of Europe’s fastest growing travel startups
  • You can work remotely / from home 
  • Competitive salary 

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HOW TO APPLY:

Send us a CV with a short note on why you would be a good fit for LuckyTrip and this role.


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