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Customer Support Specialist
at Citymapper

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  • London
  • fulltime

Description

We're a user centric company and providing our users with the possible best experience is what we do.

As user support member you are essential in making this happen:

- Communicate with users online and offline and ensure we’re building the best product to serve their needs

- Analyze patterns from user communication to drive product feedback, and improve the app for our users across 40 cities worldwide

- Work with one of the best design teams in the ecosystem on user research sessions and focus groups

- Come up with processes and help us with tooling ideas that will enable the team or the customers to self-resolve issues, or pre-empt them

- Have the opportunity to make a broad impact at a company with a global footprint, and work across a range of products (pass, cities, routing)

Requirements

- Be a Citymapper expert

- Ability to clearly communicate complex ideas

- Fluency in other languages is a plus

Benefits

Competitive pay, equity / stock options, and various startup perks like food, travel and hoodies.


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