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We're a user centric company and providing our users with the possible best experience is what we do.
As user support member you are essential in making this happen:
- Communicate with users online and offline and ensure we’re building the best product to serve their needs
- Analyze patterns from user communication to drive product feedback, and improve the app for our users across 40 cities worldwide
- Work with one of the best design teams in the ecosystem on user research sessions and focus groups
- Come up with processes and help us with tooling ideas that will enable the team or the customers to self-resolve issues, or pre-empt them
- Have the opportunity to make a broad impact at a company with a global footprint, and work across a range of products (pass, cities, routing)
- Be a Citymapper expert
- Experience in Customer service for a tech company
- Ability to clearly communicate complex ideas
- Fluency in other languages is a plus
Competitive pay, equity / stock options, and various startup perks like food, travel and hoodies.
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