Charlie exists to help small businesses Make Work Better. We support them to do this through our beautifully designed, easy to use HR software, as well as our on-demand HR Advice service. Since we began Charlie in 2015, over 3000 of the UK’s fastest growing companies have chosen Charlie to help with the people side of their business.
We're now on the hunt for an HR Intern to work with our two in-house HR Advisors to deliver a world class service to our customers, always helping them to Make Work Better.
As we continue to grow our HR Advice offering to customers, we need to supercharge our ability to deliver the service on time and to the standards we set ourselves. This role is going to ensure we’re able to do this and scale the service at the speed we need. You’ll play an integral part in supporting our HR Advisors to ensure that key processes across the service are maintained and delivered. In doing so, you’ll gain broad exposure and a deep understanding of the realities of HR within small companies. This opportunity presents massive learning & development opportunities for someone wanting to begin a career in HR.
In this role you will:
Support on delivering handbooks & policies that always meet deadlines and our customers’ standards
Begin to develop the knowledge to respond to simple advice questions via live chat
Help successfully onboard our customers onto the service
Keep our client management system up to date each week
Learn our software product over time, so you can help out on day-to-day customer support across both HR Advice and non-HR Advice customer
Self-starter with the desire to learn about how small businesses deal with HR challenges
Enjoy working under pressure & in a fast paced environment
Be able to effectively manage your own time & deadlines
Be a strong communicator who is never afraid to put your hand up when struggling
Eye for detail; grammar and spelling mistakes never get past you!
You’ll be joining a company that:
Works in small cross-functional teams with OKRs, so your work is always focused, goal-driven and agile
Is made up of 25 close-knit, ambitious and dedicated people who genuinely enjoy spending time together!
Has a clear and transparent career progression framework
Believes in helping every employee develop professionally along their chosen career path