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Business Process and Systems Analyst
at MySense

go back to Ops and Finance Jobs
  • London
  • fulltime

Business Process & Systems Analyst

MySense is growing rapidly and putting in place operational infrastructure across a number of SaaS systems supporting different teams and activities within the business. We have an exciting opportunity for a Business Process & Systems Analyst to join our rapidly growing team.

Our primary objective for this role is to recruit an extremely talented and professional individual to help make sure that those systems are configured in the optimal way, and can fluidly talk to each other to most efficiently support the growth of the business. This role will build strong relationships across the business and gain a deep understanding of the mechanics of how the business works; an excellent foundation for career growth.


  • Build and maintain rapport, trust and effective relationships with key stakeholders across the organisation, developing a deep understanding of their needs
  • Work with business users and key stakeholders to define requirements and identify best practice solutions, striking a balance between strategic objectives and tactical needs
  • Utilise platform configuration tools and ‘No Code’ automation tools (Workato, Salesforce Flow Builder and/or Salesforce Process Builder) to optimise systems and improve efficiency
  • Own common data models across business systems
  • Own Salesforce (and in due course ERP) system configuration
  • Execute small projects directly and manage projects where execution requires output from multiple teams
  • Conduct system/user testing to mitigate risks associated with the implementation or enhancement of systems and processes
  • Analyze and scope incoming project requests, understand business processes and identify gaps / improvements
  • Conduct research and analysis to identify opportunities for business improvement

Required Skills and Experience:

  • 2+ years of administration experience of configurable cloud tools: Salesforce, Workday and/or Netsuite preferrable
  • Experience building with ‘No Code’ automation tools: Workato, Salesforce Flow Builder and/or Salesforce Process Builder preferrable
  • Strong Excel skills, including pivot tables, lookups; comfortable with extensive use of formulae
  • Highly numerate and literate, with excellent written and oral communication skills
  • The ability to apply due process in a fast paced, constantly evolving environment
  • Skilled at juggling multiple projects and tasks with multiple deadlines
  • Strong commercial judgment

Desired Skills and Experience:

  • STEM educated with a Computer Science related degree or Business Analyst related training and certification
  • Knowledge of Salesforce Community Cloud or Field Service Lightning
  • Comfortable presenting to and facilitating workshops with all different levels of the business hierarchy
  • Knowledge of formal business analysis methodologies (MoSCoW, UML, SSADM, Use Cases)
  • Agile Project management and/or BPMN experience

Culture and Personality:

  • A self-motivated and highly professional team player
  • Tenacious problem-solver with flexible yet logical and structured approach
  • Strongly customer focussed
  • Willing to work hard but also have fun
  • Entrepreneurial spirit
  • Innovative and open-minded
  • Strong teamwork and collaboration skills
  • Good sense of humour
  • An appetite for learning
  • A passion for technology of all types
  • An interest in health and wellbeing
  • Enjoys a social office atmosphere
  • An appetite to achieve great things and to help many vulnerable people remain independent in their own homes​


  • 30 days holiday + your birthday + Public Holidays
  • Fruits, Coffee, Tea and breakfast all are in office
  • Flexible working possible
  • Private Health Insurance
  • Life Insurance
  • Pension scheme
  • Office dog (hypoallergenic)
  • Relaxed start-up environment - your input matters
  • Company laptop

About MySense

MySense is a health and wellbeing analytics platform built on compassion, by people who understand what it’s like to care for a loved one. But we’re also a team of dedicated (self-proclaimed) nerds, tech is what we know and love. So, we have combined these two drives and created a product we can be proud of.

The idea is that peace of mind about a loved one’s wellbeing should be at people’s fingertips no matter who or where they are. To do this, we have created a wearable device and an array of sensors that can be placed around someone’s home. Each sensor picks up information about a key activity. This means looking at drinking and eating habits, toilet usage, sleep patterns and heart rate. These sensors collect data that our AI then analyses for changes in patterns of health and wellbeing. Ensuring that any issues are noticed as they arise.

Check us out:

​We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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