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Customer Success Lead
at Zenler

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  • London
  • fulltime
  • ₤25000 - ₤35000 per year

Zenler is a fast-growing Online Course Platform used by 10k+ Instructors.

We have been working on revamping the old platform and are in the process of launching New Zenler Platform soon.

New Zenler is in Private Beta and the feedback from our user community has been amazing.

 We put customers first and are completely fanatic(& crazy :) ) about offering world-class customer support.

We are passionate about solving every single pain point that instructors face and we are driven entirely by their needs. Everything we do revolves around this.  

If you want to be part of an inspiring team that comes to work every day excited about empowering across the world with all the tools to be able to successfully sell online courses themselves without any technical or marketing skills, we would love to hear from you.

Read more about our story here

We need a Customer Success Lead to…

  • Be a fast learner who can quickly get to completely in grip with the platform.
  • Ability to quickly become an expert on the platform - relax its not rocket science :) but we do have a Best-in-Class platform 
  • Own and Engage with User community(FB group/Community etc) on questions that supplement our support team 
  • Able to do regular Live and Recorded Product Demos / Build Tutorials & Walk throughs/ Weekly Live Video QA sessions and Webinars 
  • Able to handle inbound regular Live sales webinars
  • Develop, implement and own an excellent Customer Success strategy that can scale along with the business.
  • Analyse data, usage, and feedback to understand customer behavior and influence outcomes, turning this into onboarding, retention and referral strategies.
  • Work closely with our product team to help design and implement new product features that reflect the voice of our customers.
  • Support us in making sure our customers love the platform, renew, and are prepared to advocate and refer us to their contacts.
  • Lead on the onboarding of new customers and the training of new platform users - be able to do onboarding sessions.
  • Have great sales skills to convert inbound Leads to lifetime customers.
  • Work cross-functionally within the company to develop process, implementing improvements and leading efforts in building processes and procedures that scale
  • Work closely with the management team
  • Provide data-driven insights to customers to ensure that they get the most out of the platform
  • Gauge customers’ engagement with the platform and provide feedback to them around “best practices”
  • Help us scale the Customer ops team as we scale quickly.
  • Overall making sure everyone is Happy with the support they are getting when using the platform is Happy and is Happy to recommend us to others. They already absolutely love the support we give - but we want you to lead that from here.

You should apply if you have …

A desire to help scale a fast-growing startup and grow as we do

  • 1-2 years of experience in a customer success, sales, or marketing role at a SaaS company (preferred but not required)
  • A growth mindset and a willingness to try new things and learn from mistakes
  • Outgoing Person who is NOT shy to go Live on camera to our FB group community/webinars. Please do not apply if you are not comfortable with that.
  • Sound commercial focus and the ability to develop effective customer relationships
  • A flexible approach, able to operate effectively with uncertainty and change
  • A team player
  • Inspired by what we are trying to do with New Zenler

We are based in the heart of London's tech scene at Shoreditch.

Facilities including free Tea & Coffee, Games Room, Breakfast Mornings & Access to various networking events/drinks.

Please send through your CV and a brief cover letter to explain why you’re the ideal person for the role. A video cover recording of the same also would help(send us a video link using dropbox, google drive or a useloom )

Applications without a covering letter  will not be considered. A Video cover letter is even better as it will be considered before the rest.

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