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Part Time Customer Support Representative
at Ambie

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  • London
  • freelance

What we do

 

Ambie is a young, vibrant and very ambitious startup operating in the music technology industry. We are currently disrupting a multi-billion pound market with an innovative and market leading product in background music. Our clients include Rocco Forte, Hilton, D&D Group, The Breakfast Club, All Star Lanes, St Austells and Nobu. 

 

What we’re looking for

 

We are looking for a part time, remote-based Customer Support Representative to assist our customers with technical and product queries out of hours. (Ideal for students or anyone looking for extra income whilst working from home) 

 

  • The two shifts we need to fill are Saturdays and Sundays, 8am-8pm.
  • We are open to individuals working one day, or both days, depending on your needs and availability
  • You will receive a maximum of 10-15 tickets throughout the day

 

Responsibilities 

  • Responding to live chats and emails through our support platform, Intercom 
  • Responding quickly and helping customers troubleshoot and resolve issues 
  • Working with customers to help them understand useful product features 
  • Tagging tickets to help us understand what issues are affecting customers
  • Feeding back to our team on recurring issues or new product requests 

 

What we are looking for

  • Excellent writing and grammar skills
  • High level of professionalism at all times
  • Very empathetic and understanding (especially in stressful/difficult situations) 
  • Some experience working with customers in any environment (live or online) 
  • Experience with customer and/or tech support a bonus but not required
  • Experience using Intercom or other support management platform a bonus but not required

 

What is on offer

  • Shift rate flat fee (£75) plus bonus for exceptional work
  • Remote, fully flexible working (you work where and when fits your schedule)
  • Training day in our office (plus escalation process for serious issues)
  • Invitation to team outings and socials

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