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  • Bruxelles
  • fulltime
  • €25000 - €40000 per year

Job description

Do you want to help shape local democracies for the digital age? Are you looking for an international and fast-paced yet collaborative environment to thrive in?

You have come to the right place.

CitizenLab is a Brussels-based social impact scale-up that aims to improve democracy for the digital era. The SaaS platform is already being used by 125 cities and municipalities in 8 different countries, facilitating two-way communication between local governments and its citizens. Since it was founded in 2015, CitizenLab gave 250.000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. After recently having raised a significant funding round, CitizenLab is looking for mission-driven talent to join on its mission to have 2,5 million citizens actively participate via its e-democracy platforms in cities all over the world.  

Office Manager at CitizenLab

We are looking for an Office Manager to join our team. You will perform various administrative tasks to support our employees on a daily basis. To succeed in this role, you should have a flair for helping people, providing administrative support and organizing work. You will collaborate with employees from all teams, so excellent interpersonal and communication skills are a must for this HR-focussed role.

The diverse set of tasks you'll be working on include:

  • Take care of our employees' happiness and well-being, by helping design the workplace, organise team events, onboard new employees, and more.
  • Act as the point of contact for all employees, providing administrative support and managing their queries.
  • Provide daily assistance to the CEO, through the preparation of regularly scheduled reports, logistics, HR follow-ups, and more.
  • Follow up on all of our company's administrative processes and regulatory compliance.
  • Organise tickets and invoices, in coordination with the accountant, to enable reliable financial reporting.


What do we expect from you?

As our Office Manager, you are an organised person with great communication skills and much empathy. You will be comfortable dealing with our employees' queries and able to carry out administrative duties with accuracy and speed.

  • You have proven work experience in the fields of Administration & HR. 
  • You possess excellent interpersonal and communication skills, both orally and in writing. You are a listener, who's always happy to help others. 
  • Your mother tongue is Dutch (as many of our administrative partners are Dutch-speaking) and are comfortable speaking English at the office. 
  • You are comfortable working with (financial) numbers, including basic maths and accountancy.
  • You possess excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, and PowerPoint.
  • Above all, you are highly organised and detail-oriented

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you. 


What can you expect from us?

  • Unlock your full potential and have an impact at scale. We're daily working with +125 governments to connect them to their citizens.
  • Become a key factor in our rapid transition from startup (15 employees) to scaleup (35 employees).
  • Work in a fast-paced, collaborative and supportive environment—right in the heart of Brussels.
  • Be part of our dynamic European team. We organise many team activities and go for lots of spontaneous after-works... which inevitably turn into political discussions after two beers—that's an interest we all share. :)
  • Informal work vibe with open communication and full transparency on results.
  • Participate in inspiring team lunches, bi-quarterly strategic town halls, bi-yearly off-site team retreats.
  • Receive a competitive salary package, incl. perks such as 26 paid holidays, your own laptop, flexibility on working from home, and more. 

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

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