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  • fulltime

Intro:

ChargedUp is the UK’s first and fastest-growing phone charging network, comprising over 1,500 stations in venues including M&SBrewdog, and Stone Gate pubs. We are backed by JamJar (Innocent Smoothie founders), The Garage Soho (Tom Teichman and Sir John Hegarty), Founders Factory (Brent Hoberman) and more of London's top investors. As well as having a partnership with O2, giving users free daily charge across the UK, we'll be launching in Germany thanks to a partnership with Jägermeister.

About the Head of Operations role:

As we scale and grow our network of powerbank stations we need a Head of Operations to optimise and scale our hardware estate. It’s an exciting time and an opportunity to take us from 1,500 charging stations in the UK through our international expansion and beyond! Reporting into the COO, we’re looking for someone with a commercial head on their shoulders who knows how to build and drive operations functions and understands the challenges of working in a rapidly scaling start-up: this function enables the entire business and is key to our success across all of our markets. To that end, it’s essential that you are process driven and have the skills to be data-informed.

Your responsibilities:

  • Full oversight, management and optimisation of our entire hardware estate, across all markets
  • Scaling the logistical operation as new venues are scoped and onboarded
  • Build and refine our core operational processes and playbook
  • Lead on supply chain management with counterparts in China
  • Lead customer, venue and field operations support teams
  • Build our data analytics and reporting function
  • Ensure our customer care service levels are second to none
  • Hire and manage the daily ops team
  • Develop our route planning/ tasking systems and operational model
  • Planning and supporting expansion to new locations
  • Developing and managing business performance and KPIs

Your experience

Must have

  • Track record in scaling an operations function/ team
  • A process driven, data informed mindset
  • Ability to think strategically
  • Attention to detail in the context of looking at the bigger picture
  • Passion for scaling start-ups, evidence of having done so
  • A passion to align with our mission and vision!

Great to have

  • Experience of running an international Ops team
  • Some SQL data analysis skills, or the desire to learn
  • Experience managing hardware operations
  • Can-do attitude to solve problems and hustle
  • Enthusiasm to join a fast-paced, dynamic business
  • Interest in technology and sustainability

Benefits:

  • Competitive salary and options available
  • Opportunity to join one of the fastest growing start-ups in London with global ambitions and brand partnership clout
  • Great office on Shoreditch High Street, next to Liverpool Street station
  • Summer and Christmas parties for team and friends
  • Bi-monthly team outings and activities
  • Bi-weekly team lunch Fridays
  • Monday breakfast, a healthy start to our week
  • Work from home Wednesdays
  • Pension
  • 20 days holiday a year, including bank holidays
  • Perks at work - discounted cinema tickets and more

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