About The Role:
At MAMA, we are seeking a driven, conscientious Account Manager to nurture, develop and drive our client relationships.
Reporting to the Directors, the successful individual will be responsible for:
- Management, development & nurturement of all client relationships
- Ongoing client communication & management of expectations
- Effective onboarding of all clients
- Identifying opportunities within current client relationships for additional sales
- Working closely with Operations team to ensure clear cascading of information for effective delivery of work
- Customer Satisfaction
- Exceptional Communicator
- Organised & Embody Clarity
- Account Management Experience (1+ Years)
- Contract Preparation / Legal
- Visitor Attraction / Leisure / Destination Industry Experience
- Understanding of Facebook Ads, Video Projects, Email Marketing
- CSAT (NPS)
- Client Retention Rate %
- Client Lifetime & Annual Value
We are MAMA, a digital marketing agency specialising in Facebook Ads, Videography & Email Marketing in Visitor Attraction, Leisure & Destination Industries. We have worked with the UKs largest network of Trampoline & Adventure Parks and are on a growth trajectory to become the go-to digital marketing agency in our specialist industries.
We are here to:
- Be a symbol of experience led marketing achievement
- Embody operational excellence
- Create Impact in our community
- Develop as people
- Act Conscientiously
- Help People Go Places, Together.
Does this sound like you, too?