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  • Bristol
  • fulltime
  • ₤20000 - ₤24000 per year

About The Role:

At MAMA, we are seeking a driven, conscientious Account Manager to nurture, develop and drive our client relationships. 

Reporting to the Directors, the successful individual will be responsible for:

  • Management, development & nurturement of all client relationships
  • Ongoing client communication & management of expectations
  • Effective onboarding of all clients 
  • Identifying opportunities within current client relationships for additional sales 
  • Working closely with Operations team to ensure clear cascading of information for effective delivery of work 
  • Customer Satisfaction 

Essential Skills/Experience: 

  • Exceptional Communicator 
  • Organised & Embody Clarity 
  • Account Management Experience (1+ Years)

Desirable Experience: 

  • Contract Preparation / Legal 
  • Visitor Attraction / Leisure / Destination Industry Experience 
  • Understanding of Facebook Ads, Video Projects, Email Marketing 

Role KPIs: 

  • CSAT (NPS)
  • Client Retention Rate %
  • Client Lifetime & Annual Value

About Us: 

We are MAMA, a digital marketing agency specialising in Facebook Ads, Videography & Email Marketing in Visitor Attraction, Leisure & Destination Industries. We have worked with the UKs largest network of Trampoline & Adventure Parks and are on a growth trajectory to become the go-to digital marketing agency in our specialist industries. 

We are here to: 

  • Be a symbol of experience led marketing achievement
  • Embody operational excellence
  • Create Impact in our community
  • Develop as people 
  • Act Conscientiously
  • Help People Go Places, Together. 

Does this sound like you, too?

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