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Director of Customer Success - Financial Services
at causaLens

go back to Manager Jobs
  • London
  • fulltime

Summary

We are looking for a motivated and high-achieving Director of Customer Success - Financial Services based in London to join one the team working on our exciting machine learning product. This is a full-time placement with significant opportunities for personal development.

We offer an intellectually stimulating environment, work within an interdisciplinary team and an inclusive culture. We are a high-calibre, mission-driven team building a technology that improves our world.

The Company

causaLens leads causal AI research. Causality is a major step towards developing true AI. Our technology transforms organisations by autonomously discovering valuable insights that optimise business outcomes. Our flagship product, time-series prediction engine, goes beyond both traditional machine learning and AutoML. It has become the industry standard in the financial sector and is increasingly being used in a wide range of industries. causaLens is run by top scientists and engineers, 70% holding a PhD in a quantitative field.  For more information visit www.causaLens.com or contact us on info@causaLens.com. Follow us on LinkedIn and Twitter.

 

causaLens in the News

 

Roles and Responsibilities

This is an exciting role for a smart, creative person with a strong technical background and to lead our Customer Success function. You work will include:

  • Leading the relationship with existing customers
  • Leading and coordinating the execution of Proof of Concepts and Pilots projects
  • Transforming customer feedback to product ideas
  • Drive customer success outcomes (upsell, renewals etc)
  • Define and Optimize Customer Lifecycle from onboarding to renewals
  • Coordinating Customer Support Activities

Benefits

  • The opportunity to join a fast-growing, agile, and international team passionate about innovation and making a difference
  • Competitive remuneration
  • Share option scheme
  • Pension scheme
  • 32 days paid holiday allowance (incl. bank holidays)
  • Equipment you need to get the job done (MacBook Pro etc.)
  • Good work-life balance
  • Opportunities for continued learning and self-development, including courses, conferences and book budget
  • Flexible work-from-home and remote days
  • Cycle to work scheme
  • Weekly journal club and knowledge sharing presentations
  • Regular team outings, pizza Thursdays and annual company retreats
  • Fruits, snacks and soft drinks in the office
  • Amazing, smart, fun and inspiring colleagues, always there to support your ideas, growth and enthusiasm

Logistics

Our interview process consists of an intelligence test, interview and an on-site visit. We will do our best to transparently communicate the process with the successful candidates.

 

Job Requirements

•Strong academic record (MEng, MSci, EngD or PhD)
•Quantitative Experience in Finance 
•An excellent written and verbal communicator with a high level of business acumen
•Highly capable, self-motivated, collaborative and personable
•High integrity and drive
•Naturally curious and effective problem solver
•Ability to effectively work independently in a fast-moving environment


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