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Social Media & PR Manager
at Stitch & Story

go back to Manager Jobs
  • Greenwich Penisula
  • fulltime



Want to become part of Stitch & Story’s fast-growing creative business? We are looking for a creative and self-motivated Social Media Manager to join our team to help us manage content and customer care on our social channels.

At Stitch & Story we are passionate about revamping knitting and crochet as simple, modern and aspirational skills. We are an online premium retail company selling knitting and crochet kits, based in North Greenwich. Our celebrate beginner craft kits can be found in Liberty and Fenwicks, while we’ve collaborated with top brands including Airbnb, Soda Pictures, My Little Box, Sophie la girafe and Miffy. To read more about our brand


Working in our Marketing team and working alongside our Customer Care team, you will:

  • work across our social channels including Facebook, Instagram, Twitter, Pinterest and Yotpo
  • be responsible for creating content for our social channels alongside our graphic designers based on agreed marketing strategies and Stitch & Story’s brand voice
  • engage with customers in these channels and foster our community by responding to questions and comments
  • create descriptions for new product listings
  • manage PR leads in-bound and out-bound
  • manage show/events marketing
  • manage relationships with brand reps
  • monitor, measure and analyse our social media performance, regularly reporting on the success of campaigns to the wider team


  • are highly creative - an ideas machine!
  • have previous e-commerce experience
  • are on-trend and meme literate
  • have an excellent command of written and spoken English
  • aren’t afraid of digging into data


  • Minimum 3 years experience in a similar role
  • Previous experience with e-commerce brands, particularly fashion and lifestyle
  • Previous experience developing and managing cross-platform social media content
  • In-depth understanding of social media analytics
  • Demonstrable experience in a B2C customer-facing role 
  • Demonstrably excellent attention to detail
  • Exceptional grammar, use of English and proofreading ability
  • Highly organised; able to effectively manage time and work to deadline


  • Proficient with spreadsheets, slide decks and word processing tools
  • A basic understanding of project management tools such as Asana or Trello


We offer a competitive salary, pension scheme membership and generous staff discount.  You’ll get to work in an exciting, high growth start-up and we will support you in your career path with a personal development map outlining skills and responsibility milestones as well as future progression and salary reviews.


We’re excited to hear from you! 

Deadline: ASAP

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