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City Operations Specialist

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  • London
  • fulltime
  • ₤25000 per year

At Ritual, amazing service is at our core. We’re obsessive about wowing our merchant partners and customers via the support we provide them, and our continued growth and success depends directly on our ability to scale and improve upon that amazing service.

In this role, you’ll be one of the operations team’s merchant device, installation, and troubleshooting gurus. Leveraging your unparalleled empathy and charm you will work alongside one of our account managers to get new merchants set up on Ritual and help existing merchants with any issues.

As a City Operations Specialist at Ritual you will…

  •  Be the voice of Ritual to our merchants
  • Onboard new merchants on-site - map their business processes, deploy the Ritual merchant device and merchandise, and gather missing menu information
  • Ensure that all the merchant pre-launch boxes are checked, all surfaced issues are solved, and that a merchant is launch-ready
  • Solve our most difficult merchant issues

We’re looking for a City Operations Specialist that has…

  • A bachelor’s degree and is a recent grad
  • Great real life technical problem solving chops. You are a master of tinkering with technology and making it work
  • Excellent interpersonal skills. You are comfortable dealing with customers and merchants alike.
  • A great teacher & influencer. You’re able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are done
  • Superior organizational skills and great follow through on tasks
  • Passion for coffee, food, and people
  • The ability to travel up to 50%

People You’ll Work With:

  • Carlo, Manager, City Operations
  • Joanna, Senior City Operations Specialist
  • James, General Manager Europe

What we offer:

  • Daily Ritual credits to spend on lunch and coffee at local spots
  • Generous vacation policy (Need time? Take time)
  • Equity in the business - ownership is a key value at Ritual and we want you to share in our long-term success
  • The good stuff to help you grow in your career with us: bi-annual performance reviews, professional development conferences, weekly product reviews with the founders
  • The tools you need to get the job done, from phone plans and laptops, to education allowances and access to leaders in your field, to that really specific keyboard set up

About Ritual:

Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle and local businesses via seamless technology, all built around what humans love most - food. Founded in 2014 by three serial entrepreneurs, we’re about a seamless ordering process, helping you discover hidden gems in your community, and connecting with your peers through seamless ordering. We help small businesses thrive in a digital culture with the ease and convenience of push button ordering, while retaining the human connection that makes local shops special. We believe we’re making a positive cultural impact on a global scale - and our investors do, too: we’ve raised $127M in funding, helping us bring Ritual to 40+ cities across North America, Europe, Asia, and Australia. Hungry for more? Visit us at

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