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Account executive - B2B
at Oddbox

go back to Customer Support Jobs
  • London
  • fulltime
  • ₤23000 - ₤28000 per year

Oddbox are the provider of London’s only impact-focused misshapen and surplus fruits & veg boxes. We don’t just provide fruits & veg, we help people take their first step towards shopping more sustainably, and have a real positive impact on the planet as they help reduce greenhouse gases by rescuing produce from going to waste.

At Oddbox- we are building UK's best sustainable subscription service. We are doing this by bringing together extraordinary individuals who are passionate about having a positive impact on the planet, especially the issue of food waste.

The Role

We currently deliver to over 500 businesses that vary anywhere between small start-ups to large co-working spaces.

 We want to continue the rapid growth of our B2B line. We are looking for a person to work alongside our Customer Happiness Manager and Business Development Executive to manage our current clients, and support in our growth.

 We are looking for a perfectly imperfect individual who has ideas, is ambitious, organised and can drive corporate sales. This role will be based in our Vauxhall office full-time.

Remuneration will include a base + commission (15% on conversions) component.

OTE potential between £23k - £28k


Key Responsibilities

  • Build and maintain close long-term relationships with our customers, always looking for ways to surprise and delight them

  • Map out customer experience touchpoints

  • Manage CRM and external client communications

  • Manage inter-departmental communication for ongoing feedback reports

  • Be the main point of contact for our customers including providing excellent customer service when things are going wrong

  • Run our customer winback campaign

  • Convert unconverted leads

  • Converting trial week and sample customers into permanent customers

  • Reach out periodically to all including new customers for feedback and to manage custom requirement

  • Liaise with the Finance Manager regarding any queries or outstanding payments

  • Work closely with operations to ensure excellent order fulfilment and all-round customer experience

Who we’re looking for:

  • Minimum 1 - 2 years’ experience in a similar role in a fast-paced organisation

  • Be able to demonstrate success in a sales role including hitting KPI’s and targets

  • Be comfortable and confident working in a target driven role

  • Confidence and excellent written and verbal communication skills are a must have.

  • Tech-savvy and quick to learn new systems.

  • Proficiency in excel

  • Experience dealing with customer service calls and emails.

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