This is an On-Site role in Wimbledon but we are working remotely currently and hiring for this role using video interviews and Zoom.
We are looking for a lead developer for two major parts of the Deskpro product, namely Helpcentre and Messenger. These products themselves compromise a range of sub-products including publishing (knowledgebase, news, and files), guides, ticketing (i.e. asking questions), search, live chat & community forums with more to come.
Millions of people interact with this software across almost any industry you can imagine from Government departments to Startups, Multinationals to Charities, Universities to HR & Legal teams.
We have recently re-written these products from scratch and are now expanding our team to have developers solely responsible for these products as we expand their scope.
You would be the lead developer on this role, having ownership of these products. You would be responsible for the ongoing development of these products: primarily deciding and building new features & functionality, improving performance, and ensuring quality.
We have a large (but subject to change) roadmap for these products, including a significant push for AI/Machine learning for both Search and Messenger Chat (chatbots).
Our core tech stack for these products is PHP (Symfony), ReactJS (Messenger), mySQL, Elasticsearch & Twig. Our cloud platform is deployed on AWS. We use GitHub, our designers work in Figma, Clubhouse for issue tracking, notion for developer content and Deskpro for everything else :)
The role reports directly to the CTO and CEO and you will work alongside developers, a project manager, design & QA.
These products are a critical part of the experience of Deskpro for our customers and are used by millions of people every day. Come help us make them better.