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Customer Happiness Executive
at signup.mobi

go back to Customer Support Jobs
  • London
  • fulltime
  • ₤20000 per year

Confirmed - The role is still hiring despite coronavirus

Signup.mobi is a fast-growth company that owns & creates eCommerce lifestyle brands. We're looking for a Customer Happiness Executive to join our team and help us establish a world class customer experience across our brands.

We operate 3 brands, Gadget Discovery Club, the #1 tech subscription box in the UK, US & CA. RISE Traveler, a travel tech lifestyle brand that helps customers “enjoy the journey” and smoovii, a portable blender brand that empowers busy people to live healthier.

What You Will Do

  • Build relationships & increase customer satisfaction via email, live chat and social media channels including Facebook and Instagram
  • Assist with refunds, exchanges or cancellations and ensure all customers who return their items receive replacements or refunds
  • Sell our products and services to potential new customers via live chat
  • Help to improve processes & systems to provide a better service to our community & members
  • Help give our community a bigger, global voice through inspiring user-generated content, delivered through our reviews & social media channels
  • Liaise with our fulfilment team to ensure orders are dispatched efficiently & customers are receiving their items on time

The Ideal Candidate

  • Minimum 2.1 degree
  • A great listener with a helpful attitude to deliver a positive experience for customers
  • Outstanding written English and oral communication skills
  • Resourceful, organized and able to manage time effectively
  • Action oriented, with the ability to stay calm under pressure and maintain excellent attention to detail
  • Pro-active and self-motivated
  • Tech savvy
  • Ability to work independently as well as a team player

The Package

  • Full-time position & entry level role in top 100 startups.co.uk business
  • Salary £20,000 + OTE
  • Opportunity for career progression, plus free books & a training budget
  • Generous employee discounts on tech & travel products
  • Free smoothies, food & drink for breakfast & snacks during the day (when we’re back in the office)
  • Friendly office culture and pleasant working environment

If you’re interested in joining a dynamic & fast growing company, then send your application today. We look forward to speaking with you!

 

COVID-19 Update – We are all currently working from home as per the government guidelines and will be until it is safe to have everyone back in the office. Interviews will be online.


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