Signup.mobi is a fast-growth company that owns & creates eCommerce lifestyle brands. We're looking for a Customer Happiness Executive to join our team and help us establish a world class customer experience across our brands.
We operate 3 brands, Gadget Discovery Club, the #1 tech subscription box in the UK, US & CA. RISE Traveler, a travel tech lifestyle brand that helps customers “enjoy the journey” and smoovii, a portable blender brand that empowers busy people to live healthier.
What You Will Do
- Build relationships & increase customer satisfaction via email, live chat and social media channels including Facebook and Instagram
- Assist with refunds, exchanges or cancellations and ensure all customers who return their items receive replacements or refunds
- Sell our products and services to potential new customers via live chat
- Help to improve processes & systems to provide a better service to our community & members
- Help give our community a bigger, global voice through inspiring user-generated content, delivered through our reviews & social media channels
- Liaise with our fulfilment team to ensure orders are dispatched efficiently & customers are receiving their items on time
The Ideal Candidate
- Minimum 2.1 degree
- A great listener with a helpful attitude to deliver a positive experience for customers
- Outstanding written English and oral communication skills
- Resourceful, organized and able to manage time effectively
- Action oriented, with the ability to stay calm under pressure and maintain excellent attention to detail
- Pro-active and self-motivated
- Tech savvy
- Ability to work independently as well as a team player
- Full-time position & entry level role in top 100 startups.co.uk business
- Salary £20,000 + OTE
- Opportunity for career progression, plus free books & a training budget
- Generous employee discounts on tech & travel products
- Free smoothies, food & drink for breakfast & snacks during the day (when we’re back in the office)
- Friendly office culture and pleasant working environment
If you’re interested in joining a dynamic & fast growing company, then send your application today. We look forward to speaking with you!
COVID-19 Update – We are all currently working from home as per the government guidelines and will be until it is safe to have everyone back in the office. Interviews will be online.