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IT Support Engineer (Bristol)
at Farmdrop

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  • London
  • fulltime
  • ₤22000 - ₤40000 per year

Confirmed - The role is still hiring despite coronavirus

This role will be based in our Bristol site. 

If you are an enthusiastic and bright IT support engineer then we want to hear from you! Farmdrop are looking for a responsible, adaptable, and hardworking IT Support Engineer with a diverse set of skills that loves a challenge!

In this role you will support the smooth running of not only the tech teams, but our entire virtual head office and warehouses (Enfield and Bristol you will be based in Bristol) . You will be the go-to resource for desktop troubleshooting, technical support and system set-up. This is an excellent opportunity for a junior IT Support Engineer to gain experience in a fast growing startup that is technology driven and helping to make a real change in the world by connecting customers directly with the farmers and suppliers of their produce!

This role is based at our Enfield warehouse (not in London).

Your responsibilities:

  • Respond to all IT problems in a friendly and supportive manner
  • Maintenance of workstations and laptops (MacOS & Windows) and all other related hardware
  • Maintenance and deployment of Android phones and tables for our warehouse.
  • Troubleshooting hardware, software, and network issues
  • Providing internal support, including procedural documentation and relevant reports for onboarding new staff
  • Take ownership of software implementation, licensing, asset tracking and updates
  • Responsibility for setting up and managing the hardware and for Tech team stand-ups every morning
  • Management of users/groups, permissions, file sharing and network security
  • Ad hoc tasks dependent on the needs of the business

Requirements

  • 2-4 years professional experience as an IT Administrator or similar support role
  • Passion for IT and technology in general
  • Knowledge of Apple MacOS and Windows
  • Android device management (used in the warehouses and for delivery drivers)
  • Previous experience troubleshooting equipment/tech
  • Experience diagnosing and fixing hardware faults and software issues
  • Some familiarity with G Suite, Office 365, Azure Active Directory & other platforms is desirable but not essential
  • Basic infrastructure (APs, switches, gateways, ideally on Unifi environment) / ability to learn
  • The ability to convey and communicate technical topics clearly and simply to non-technical audiences
  • Aptitude and desire to learn and develop new skills

Benefits

  • A generous discount on all products sold through Farmdrop
  • Mind & Body Training Benefit (training and personal development allowance)
  • Season ticket loan
  • Enhanced Parental Leave
  • Climate perks - extra time off for sustainable travel
  • Up to 2 paid days off per year for volunteering/charity work
  • Pension enrollment
  • Work in a dynamic environment with a great team who are passionate about what they do
  • An opportunity to change the food system for the better

We value diversity at Farmdrop and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status.


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