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Regional Operations Manager - Manchester
at Stuart

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  • London
  • fulltime


Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models.

We’re looking for a Regional Operations Manager to join the North & Midlands Operations team.You will be reporting to Luke Williams.

You will focus on delivering a world class service to our clients at all times and will be responsible for key financial and operational KPIs such as gross margin and order success rate. You will have the opportunity to be at the forefront of the North West operation and play a vital role in balancing the interests of our clients, high growth and profitability.


  • Regional Accountability: Full ownership and accountability for North West England operational performance across Liverpool, Manchester, Cheshire and North Lancashire
  • Optimisation projects: Proactively finding areas for operational optimisation and improvement
  • Operational fixes: Undertaking the root cause analysis of poor performance and implementing of appropriate operational fixes
  • Matching supply and demand across each city - working with courier operations and the onboarding team to ensure that we have the right number of riders in the right place at the right time
  • Financial Excellence: Ownership of regional financial performance and executing initiatives that focus on improving gross margin per ride
  • Growth & Strategy: Leading and driving commercial growth opportunities and expansion across the region
  • Client Rollout: Work with commercial & account management to understand



  • Bachelor's degree in business management, supply chain, science / engineering or other relevant field
  • 2+ years of relevant work experience in consultancy, retail, FMCG or logistics based roles
  • You have a strong analytical mindset and are able to apply numbers to actions
  • You are a strong communicator and have experience working with different stakeholders across departments.
  • You are inquisitive and forward-thinking - curious, thoughtful and confident at questioning the status-quo


“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last-mile delivery is not a nice-to-have but rather an inevitability.

Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers’ demands.

We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, eCommerce, grocery and food.

Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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