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Customer Support Executive
at Apex

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  • Portage
  • fulltime
  • -

This role ALSO accepts expressions of interest from those currently on furlough - anyone can apply

Apex is a London based, venture backed fit-tech startup, switching up the £5bn UK fitness market - with big expansion plans too. We sell d2c via our main website and have a retail partnership with John Lewis. We've had mentions in Forbes, Vogue, Evening Standard and Metro. Due to rapid expansion, we are looking for a Customer Support Executive to join our team. 

You will be responsible for:

  • Delivering excellent customer experience by responding to customer requests and queries promptly and professionally
  • Working closely with other teams across the company to solve problems and ensure the best possible outcome
  • Coordinating our customer support responses over emails and a number of platforms including Instagram and Facebook
  • Analysing our current customer support processes, so that they can be refined and optimised
  • Developing expertise across all of our products and be able to identify when an issue should be escalated

What we are looking for: 

  • Previous experience working in customer support or customer service
  • Excellent communication skills, both verbal and written
  • Able to work under pressure and put customers at ease
  • Able to work autonomously as well as being a positive team player

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