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Early Stage Fintech: Customer Success Team Member
at The Money Platform

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  • London
  • fulltime
  • ₤22000 per year

*Customer Success Team Member*

The Money Platform is a peer-to-peer lending fintech start-up seeking to positively disrupt the short-term lending market using the power of the crowd. We passed through the FCA’s Project Innovate Incubator Programme to become the first fully regulated firm in our market in the UK.

We are a small team - a collection of risk, operations and finance experts and we are looking to expand quickly.


*The Role*

We are looking for a smart, innovative, self-starter who is willing to go the extra mile to get the job done. As an early member of our small team responsibilities will be varied, but initially focused on:

Responding to customer queries

Collections: reaching out to customers who miss payments

Data collation tasks


*The Person*

English speaker with excellent written and verbal communication skills

Strong academic record in any discipline

Financial understanding (helpful)

Good with excel / numbers

Experience working with customers and using CRM software (helpful)


This opportunity is for a full-time role with an opportunity to grow into and learn about other parts of the business. Salary will start off at £22k p.a. Some unusual working hours / days may be required.

We are based in central London. Aiming for start ASAP.

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