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Customer Success Associate
at Weaver.build

go back to Customer Support Jobs
  • London
  • fulltime
  • ₤20000 - ₤25000 per year
  • -

WHAT YOU'LL BE DOING

  • Managing up to 20 live orders at all stages
  • Compiling reports in Google Sheets
  • Answering inbound user calls, emails & live messages
  • Building long-standing relationships with supply-side users (construction contractors & consultants)
  • Supporting users & ensure expectations are managed
  • Collaborating with the sales team on order progress
  • Lots of opportunities to dive into other parts commercial team: sales, onboarding and marketing

WHAT SKILLS YOU'LL NEED

  • Graduated with at least a 2:1 from a top university
  • Some relevant work experience
  • Proven to be systematic & efficient
  • Experience working on detailed tasks
  • Good organisational skills & the ability to prioritise tasks
  • Excellent written & verbal communication skills
  • Ability to adapt to a fast-paced startup environment where different hats are worn on any given day

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