We created Waggel because we believe technology can make pet ownership easier and more joyful for dog and cat owners.
Our industry leading, fully-digital and award-winning pet insurance product was launched in December 2018 and has been featured on TechCrunch amongst others. We've since experienced rapid month-on-month growth, resulting in plenty of 5* reviews!
Over the next year we'll be focusing on our membership experience, the purpose of which is to enrich the lives of our predominantly London-based millennial members and their pets through a wholistic approach to pet ownership and lifestyle. Alongside this we'll be launching two brand new insurance products.
Accordingly we're looking for a mid-senior level User Experience Architech to lead some of these efforts as well as develop junior members of the team.
You'll be championing customer-centred design, integrating and facilitating continuous user testing into the business and using our analytics stack to derive insight and generate briefs so a balanced skill-set spanning information architecture, wireframing and user testing is preferred. A notable element to the role will be mentoring and developing less experienced user experience team members.
- You understand that Tech is about fusing creativity with technology in a humanistic way and that information technology is not the same. You must have noteable experience with the former.
- Enthusiastic and proactive - Bring ideas to the table, make yourself heard and relentlessly hold yourselves and others to the high standards we advocate.
- Confident communicator - Experience adapting communication to suit a variety of stakeholders including engineering, creative and marketing teams.
- Comfortable with MVP and iterative development - Pragmatism is king when you're punching above your weight in a big industry so you should be comfortable with an MVP philsophy.
- Design driven - You have an eye for design and compromise makes you sick.
- Process driven - Experienced, comfortable and opinionated on modern working methodologies. You - along with everybody else that works here - will be expected to feedback in our retrospectives with a critical eye on how we can do things better.
- Approachable - It is imperative that junior members of the team feel comfortable coming to you for support and advice, as well as leaning on your expertise. Given we are working remotely right now, you'll need to be proaoctive building up these relationships.
- Customer centric - You will put the customer experience first at all times.
- Dog friendly - You love and are not allergic to dogs (we have several in the office).
- Translate reqiurements into briefs and features.
- Information architecture and wireframing.
- Briefing in work to the wider product team in sprint planning sessions.
- Plan and undertake both quant and qual user testing in a structured and valid way.
- Derive insight from our analytics stack to better inform our understanding of our product and our members.
Translate insights into briefs for features and optimisations.
- Generating user stories, requirements and prioritisation both alone and leading a group.
- Running workshops with the product team and/or executive stakeholders.
- Engage with stakeholders to secure support for initiatives.
- Maintain a strong working relationship with the Chief Product Officer in order to facilitate strong knowledge transference back and forth.
- Mentoring and inspiring junior team members, providing professional and emotional support, helping them achieve their formal objectives and exposing them to the depth of your knowledge.
- 5+ years experience in a B2C UX role.
- Familiar with modern delivery methodologies such as Agile and Scrum.
- Experience meeting your own deadlines.
- Familiar with requirements gathering and documentation techniques.
- Experience working in the same room as designers and engineers.
- Competent understanding of user experience practices and methodologies.
- Great interpersonal skills.
- Understanding of how to conduct and draw insight from user-testing and multi-variant testing.
- Comfortable with iterative, data informed decision making.
- Team mentality - we work together, take risks together, celebrate together and stay humble together.
- Experience in a design driven culture.
Your Portfolio Should
- Clearly demonstrate a passion for UCD techniques.
- Evidence your multi-platform design capabilities.
- Clearly be that of a mid-senior, demonstrating a breadth of projects and experiences with relevant metrics you're happy to talk through.
- Show your ability to contribute at every stage of a project, from ideation to execution and analysis.
- Experience working on a subscription or membership service.
- Experience working in pet.
- Experience with gamification.
- A solid reading-list.
- Well versed in behavioural psychology, nudge theory etc.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.