Filter by category

Filter by type

Account Manager (Real Estate)
at Roby AI

go back to Customer Support Jobs
  • London
  • fulltime


  • Build positive, long-lasting relationships with our client base through frequent client engagement and numerous customer touchpoints.
  • Provide assistance and support to clients regarding their queries and issues related to our SaaS platform, making sure to prioritise client satisfaction.
  • Build and articulate implementation plans according to our real estate clients' business models, whilst translating and communicating with wider product/developer stakeholders
  • Be a multifaceted member of the Roby team championing B2B customer success whilst championing and filtering requests of clients.
  •  Proactively identify topics that may impact satisfaction and commercial growth and engage all available resources to resolve any knots.
  • Actively track client's usage of our solutions, ensuring activity and engagement levels are kept high.
  • Build and grow relationships within the client's organization at all levels including C-Suite executives, decision-makers, and end-users.
  • Innovate business models to become better tech-enabled by having a forward thinking business vision


  • Bachelor’s degree in any discipline with strong academic results.
  •  2 - 3 years of account management experience 
  • Familiar with critical account management responsibilities such as retention of clients, up-selling and cross-selling across your client pool.
  • Derive great enjoyment being in client servicing roles with a naturally strong customer focus.
  • Passionate about building relationships along with excellent interpersonal skills.
  • Strong empathy for customers, plus a passion for influencing customer revenue and growth.
  • Be a tech-enabled individual. Be forward thinking and always be on the look to improve the status quo.


What We Offer

  • Competitive salary.
  • 25 days holiday.
  • Pension contributions, charity days, social events and a fantastic office in Mayfair.
  • Past-paced, exciting work environment.
  • The potential to influence and shape the growing customer success department and its culture.
  • A high level of responsibility and autonomy from day one with hands-on application led by team management.
  • Accelerated performance-based promotion program with international opportunities.
  • A founding team who are passionate about what we do and are looking for inspiring people to join our journey.
  • Huge ambitions to utilise and develop our technologies to move into new areas and markets.
You need to be logged in to apply. Login or create an account.
Is this job ad fake? Report it!