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Account Manager (Real Estate)
at Roby AI

go back to Customer Support Jobs
  • London
  • fulltime

Responsibilities

  • Build positive, long-lasting relationships with our client base through frequent client engagement and numerous customer touchpoints.
  • Provide assistance and support to clients regarding their queries and issues related to our SaaS platform, making sure to prioritise client satisfaction.
  • Build and articulate implementation plans according to our real estate clients' business models, whilst translating and communicating with wider product/developer stakeholders
  • Be a multifaceted member of the Roby team championing B2B customer success whilst championing and filtering requests of clients.
  •  Proactively identify topics that may impact satisfaction and commercial growth and engage all available resources to resolve any knots.
  • Actively track client's usage of our solutions, ensuring activity and engagement levels are kept high.
  • Build and grow relationships within the client's organization at all levels including C-Suite executives, decision-makers, and end-users.
  • Innovate business models to become better tech-enabled by having a forward thinking business vision


Requirements

  • Bachelor’s degree in any discipline with strong academic results.
  •  2 - 3 years of account management experience 
  • Familiar with critical account management responsibilities such as retention of clients, up-selling and cross-selling across your client pool.
  • Derive great enjoyment being in client servicing roles with a naturally strong customer focus.
  • Passionate about building relationships along with excellent interpersonal skills.
  • Strong empathy for customers, plus a passion for influencing customer revenue and growth.
  • Be a tech-enabled individual. Be forward thinking and always be on the look to improve the status quo.

 

What We Offer

  • Competitive salary.
  • 25 days holiday.
  • Pension contributions, charity days, social events and a fantastic office in Mayfair.
  • Past-paced, exciting work environment.
  • The potential to influence and shape the growing customer success department and its culture.
  • A high level of responsibility and autonomy from day one with hands-on application led by team management.
  • Accelerated performance-based promotion program with international opportunities.
  • A founding team who are passionate about what we do and are looking for inspiring people to join our journey.
  • Huge ambitions to utilise and develop our technologies to move into new areas and markets.
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