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People Services & Reward Manager
at Gousto

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  • London
  • fulltime

About Us

Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner!

Delicious recipes, precise ingredients & a dollop of adventure, delivered to your door. We have invested into our technology, data capability and our product to ensure the customer is at the heart of what we do. Every aspect of our business is powered by our passion.

Whether it is innovation through our recipe development, building algorithms to optimise our recipe box journey or devising strategies to reduce plastic and food waste. All our teams play a part in our amazing growth in the UK!

Our DREAM? To be the most-loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team!

This is a really exciting opportunity to be part of our incredible People journey. As our business grows our People function is also growing and maturing. We are in the process of creating our shared services team (People Services) and have a number of new roles as a result. We have an exciting opportunity to manage this function and create the blueprint for how a shared service model will support our business. The role reports to the Head of People.

The People Team is made up of Learning and Development, People and Talent Acquisition. We are still building the team and given our growth plans the team is evolving.

You will be responsible for creating and leading our People Services team. Ensuring that we have efficient, best practice processes and offer an exceptional service to our business customers, never compromising on employee experience. 2021 will see us invest significantly in HR technologies - you will play a key role in making this happen.

The head office is based in London and there will be a requirement (subject to Covid restrictions) to be in London on a fairly regular basis. At Gousto we are passionate about flexible working so the opportunity to work from home is part of what we do.

This is a really exciting opportunity to be part of our incredible People journey.

To be successful in this role, you will need to be credible, results focussed and good at building both a team and processes. There is a requirement for relentless delivery, driving the people agenda and implementing scalable solutions which can flex and grow as fast as Gousto. At Gousto we are an insight and data driven business, therefore a passion and an appreciation for how data can help drive better business outcomes and solutions is essential.

You will need to build strong relationships with across our business as well as building relationships with your peers within the People function.

Requirements

Core Responsibilities:

  • Create and lead a fit for purpose shared services team, delivering exceptional service every time.
  • Leading company wide processes such as pay review and performance management from start to finish.
  • Building on our Reward foundations and driving the Reward and Benefits agenda at Gousto.
  • Responsible for our company policies, ensuring they work for our business, our culture and our legal obligations.
  • Develop a team of advisors to be the best that they can be, with a focus on personal development and identifying future talent.
  • Act as a trusted business advisor by building relationships with the leaders and colleagues.
  • Encourage a culture of continuous feedback, providing ER advice and supporting the performance management process.
  • Coach managers on developing their teams, building capability and identifying talent.
  • Support on the development of career paths to open up opportunities in the team and help colleagues take greater control of their career.
  • Support the delivery of Gousto’s People Strategy and owning related key projects.
  • Facilitate any engagement strategies, playing a supporting role in action planning.
  • Build an inclusive culture enabling each individual to be the best they can be.
  • Coach managers on the reward principles and ensuring pay is fair, consistent and in line with budget.
  • Ensure structures and headcount adhere to OD principles and support any changes to organisation design.
  • Use data, metrics and internal/external trends to provide leaders with insights to inform business decisions, organisational structure and targeted initiatives.
  • Support wider people teams to build central solutions.
  • Live our ownership principles, always acting with integrity and due diligence.
  • Comfortable using and working with data to build businesses cases and drive solutions and improvements.


About you:

  • You will have a track record of reliable and valuable delivery and continuous improvement in a shared service environment.
  • You will have significant generalist HR experience and have managed complex ER issues.
  • Experience working across a matrix organisation
  • Demonstrable reward experience; developing and creating reward frameworks and incentives.
  • Continuous improvement will be part of your DNA.
  • Experience working with senior management and leadership teams
  • You will have an eye for detail and a history of delivering excellence.
  • Demonstrable project and stakeholder management skills and experience
  • Ability to have challenging conversations
  • Experience of gaining clear agreement and commitment from others by persuading, convincing and negotiating.
  • Proven leader and coach, that is able to set and achieve performance targets but who is also passionate about the culture within their own team and the wider business
  • Team orientated at all times, with excellent interpersonal skills, down to earth and fun to work with.
  • You need to be smart, switched on and able to work at pace and comfortable with ambiguity
  • You will have the drive, energy, intellect, commercial acumen and passion to form great relationships across the business
  • Data led and able to work with complex metrics and drive improvements
  • You will enjoy working in a fast paced entrepreneurial culture that demands a great deal from its people.
  • Gousto is a technology business and therefore a passion for tech and the ability to communicate and relate to a digital environment is essential.

Benefits

What’s it like working at Gousto?

All of us are responsible for the success of Gousto. Our guiding values - dream, deliver and care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Our Values:

Dream

Be confident in

your curiosity: think big, aim high and respectfully stand up for what you believe in.

Deliver

We look for effective answers that will have a real impact, take initiative to solve problems and have a healthy impatience for change.

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