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E-COMMERCE LOGISTICS & OPERATIONS MANAGER at BLEND MY DAY

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  • Remote
  • fulltime
  • -
  • ABOUT US

    Blend my day is a fast-growing direct-to-consumer brand changing the way we have breakfast. 

    Launched in 2018 in France and in the UK in 2020, we deliver wholefood nutritionist-approved oat bowls and smoothies in a convenient frozen format.  

    After our successful crowdfunding campaign (almost 200% overfunded), we're growing at a fast scale and are looking for our logistics & ops superstar.

    Check out our website and Instagram for more info:
    www.blendmyday.co.uk
    https://www.instagram.com/blendmyday_uk/

    YOUR MISSIONS

    Working directly with the founder, you will make sure all operations run smoothly and scale as required to support our growth.

    • Ensure logistics and supply chain operations are organised and executed in line with safety, quality and efficiency standards and customer experience is prioritised.
    • Manage our third-party fulfillment centre and supervise deliveries (DPD)
    • Proactively identify and lead process improvement initiatives
    • Closely monitor costs and budgets to improve contributing margins

    Let’s break it down a bit:

    PRODUCT & ORDER MANAGEMENT

    • Check orders coming through our e-commerce website
    • Deal with any pre-fulfillment requests from customers
    • Fulfill orders

    FULFILLMENT & WAREHOUSE

    • Manage our warehouse and fulfillment supplier on a daily basis
    • Make sure pick and packing is carried out according to instructions to miminize errors and 
    • Manage packaging sourcing and reordering (boxes, liners, dry ice...)
    • Provide the best possible customer experience from packaging to delivery
    • Track product inventory, anticipate out of stocks and manage replenishment

    SHIPPING & DELIVERY

    • Manage our account with DPD
    • Ensure timely collection of our parcels at the warehouse and respect of the cold chain from collection to delivery
    • Track deliveries and act accordingly in case of delays or issues
    • Improve our processes to minimize delivery failure rate
    • Implement new delivery options and services

    CUSTOMER SERVICE

    • Deal with inbound customer requests related to order and delivery
    • Manage compensation claims or replacement orders

    IDEAL PROFILE

    • You have min 5 year experience in a logistics & ops role for a B2C / DTC e-commerce company, ideally in a fast scaling context, startup environment and food sector.
    • Experience with chilled or frozen food is a big plus.
    • You live and breathe logistics with a constant desire to improve and optimize processes
    • You are super organized and analytical with great attention to detail
    • Your a problem-solver: you come up with creative ideas and execute quickly to implement them  
    • You are proactive: you anticipate and prevent potential problems rather than deal with them when they arise
    • You can travel regularly to our Warehouse located close to Birmingham
    • You ideally have experience with Shopify

    CULTURE & VALUES

    Culture fit is as important as experience or skills so make sure you share our values: 

    • #healthylifestyle you are passionate about nutrition, fitness and health.
    • #breaktherules you step out of your comfort zone and take risks
    • #teamplayer success of the team and the company comes first
    • #beyourself you don't take yourself too seriously. Nobody’s perfect!
    • #nobullshit You say what you do and you do what you say - and you get stuff done

    WHAT’S IN FOR YOU? 

    • Flexible working arrangements: mix of remote and office (TBD)
    • Competitive salary: depending on education and experience
    • You will grow in the role and build your own team
    • You will work in a faced-paced environment that values ownership, creativity and wellbeing.
    • You will get 50% off all your blend my day orders
    • Paid gym membership or equivalent (up to £80 / month)

    HOW TO APPLY?

    If you tick all the boxes above, then we would love to hear from you. Please send your CV and a let us know why you want that job and why we would be foolish not to hire you.

    Then, we like to keep it short: 

    1. 15/20mn screening call
    2. Assignment / case study / tests
    3. Face to face or video interview with the founder
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