£30k - £40k + Share options package
Who are Pollen?
Pollen offers a whitelabel banking and payments platform to businesses that want to offer financial products and services, but don’t want the complexity or overhead of regulation and technology.
Part of our value proposition also includes managing an online help desk, transaction monitoring, and payment queries.
As an operations manager we’re looking for someone to take responsibility for our ticketing systems (Onboarding, KYC, Help desk) and ultimately our service levels. Managing resources and availability, whilst also getting your hands dirty and helping to create processes.
You’ll be working with an outsourced first line support team, liaising with our development team in the UK, who provide technical support, and also working closely with our CEO and CTO.
We are currently at the stage where our model is starting to scale, it’s an exciting time to get involved, with lots of opportunity to grow within the business.
Our UK office is near London Bridge (closed temporarily), with the role being initially remote.
Onboarding / KYC (ticket management via Zendesk)
Management of customer service function
Transaction monitoring process
Documenting / process creation
Type of person who would be ideal
Organised, self-starter, accountable and possessing the ability to flourish in a challenging, fast-paced, professional environment with frequent shifts in priorities, as business needs dictate.
- Confident but listens
- Wants to manage and build a team
- Great communication skills, both written and verbal
- Understanding and interest in technology
To apply, please send us your full CV and a covering note on what interests you about the role and why you would be well suited (150 words max).