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Operations Manager at scaling fintech
at Pollen Technologies

go back to Ops and Finance Jobs
  • London
  • fulltime
  • ₤30000 - ₤40000 per year

Salary
£30k - £40k + Share options package 


Who are Pollen? 
Pollen offers a whitelabel banking and payments platform to businesses that want to offer financial products and services, but don’t want the complexity or overhead of regulation and technology. 

Part of our value proposition also includes managing an online help desk, transaction monitoring, and payment queries. 


The Role 
As an operations manager we’re looking for someone to take responsibility for our ticketing systems (Onboarding, KYC, Help desk) and ultimately our service levels. Managing resources and availability, whilst also getting your hands dirty and helping to create processes. 

You’ll be working with an outsourced first line support team, liaising with our development team in the UK, who provide technical support, and also working closely with our CEO and CTO. 

We are currently at the stage where our model is starting to scale, it’s an exciting time to get involved, with lots of opportunity to grow within the business. 

Our UK office is near London Bridge (closed temporarily), with the role being initially remote. 


Responsibilities 
Onboarding / KYC (ticket management via Zendesk) 
Management of customer service function 
Payment operations 
Transaction monitoring process 
Documenting / process creation 


Type of person who would be ideal 
Organised, self-starter, accountable and possessing the ability to flourish in a challenging, fast-paced, professional environment with frequent shifts in priorities, as business needs dictate. 

  • Confident but listens
  • Wants to manage and build a team
  • Great communication skills, both written and verbal
  • Understanding and interest in technology 


Application process
To apply, please send us your full CV and a covering note on what interests you about the role and why you would be well suited (150 words max). 

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