Enterprise Nation is the UK's fastest-growing small business support platform. Our vision is to build a more entrepreneurial economy and society. Our mission is to support one million small businesses each year by giving them easy access to the right guidance and resources at the right time. 

As a company, we: 

• connect businesses to resources and support via our online platform 
• deliver business support programmes for the government and some of the world's biggest brands, including TikTok, Google, Uber and Vodafone, and 
• represent the views of the small business community to the people and organisations that are in a position to take action, including the government 

Enterprise Nation has been operating in the UK for more than a decade and has expanded into Ireland, so it's an exciting time to join. We want to offer not only a great place to work, but career progression both within your team and across the business. 

We're proud to work to the following values: 

• Community-led: We put small businesses at the heart of everything we do 
• Entrepreneurial: Our teams understand the company's strategy and direction and are free to deliver results in their own way 
• Trusted: By small businesses that come to us for help and by clients who come to us to effectively deliver programmes 

Sitting within the community and marketing team, the community manager will make sure that all our members are engaging with the Enterprise Nation platform and that we’re effectively matching small businesses with the resources they need. 

Our ideal candidate is an experienced account manager who has strong attention to detail and can communicate effectively to external and internal stakeholders in a clear and trusted manner. They are passionate about small business, have strong interpersonal skills, and have experience working in a customer facing role before. 

Roles and responsibilities: 

• Provide best-in-class customer support to a vibrant and active community of trusted business advisers and small businesses 
• Own administration processes within our CRM database for members, including making accurate contact record changes and marketing update requests 
• Support small businesses and by answering queries through our central inbox and live chat to include signposting to resources and areas of the platform that will further support their business aspirations 
• Deliver a seamless onboarding experience for members and regularly check data to see if members are actively engaged with the platform and making the most of their membership 
• Working effectively with other departments to attract new members through community outreach and testimonial gathering 
• Collaborate with the content team to source relevant value-add content for members to be profiled and showcased in case studies 
• Work closely with the platform and engineering team to ensure user journeys effectively connect small businesses looking for support with advisers or mentors who offer that support 
• Represent Enterprise Nation and championing the brand at in-person or at online events 
• Supporting the wider team on administrative tasks such as team building days, transport bookings, and other adhoc tasks 

Skills and experience: 

Essential 

• Previous role in a customer facing or community management position 
• Highly motivated and able to deliver on programme KPIs and manage partner expectations 
• Highly organised and focused, with great attention to detail 
• Collaborative team player, with strong time management and organisation
• Excellent written and verbal communication 
• Competent in full MS Office and CRM systems
• Able to think creatively to solve problems
• Able to respond efficiently to partners and members
• Able to triage obligations and prioritise tasks 

Desirable 

• Knowledge of Freshdesk or a similar ticketing system 
• Experience using Power BI 

Salary and benefits:   

• Salary of up to £35,000 per annum 
• Flexible working policy  
• Healthcare plan  
• Perkbox subscription  
• Cycle to work scheme 
• Training and development 
• Business books scheme  

The position involves flexible working. Your place of work will be 133 Whitechapel High Street, E1 7QA, with opportunity to work from home. You can find more information at enterprisenation.com  

Please send your CV and a cover letter explaining why you feel you’re right for this role, to Lorna Bladen lorna@enterprisenation.com. We review applications on a rolling basis, so we encourage you to apply as soon as possible. 

Note: We cannot sponsor applicants for visa. Please only apply if you have the right to work in the UK.  

Thank you for your interest!