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Customer Support Associate at Bits

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  • London
  • fulltime
  • -
  • About Bits:

    Bits is a London based startup, backed by Y Combinator, that helps people build their credit score and history. Today, we support over 300,000 people across the UK and help them build credit.

    We are currently hiring 1-2 Customer Support Associates to support our growth. The role will be based in our office in Camden Town, London, and will require working on-site 4 days a week.


    The best part about working at Bits:

    Well, two things.

    First, the mission. Literally every day you will receive emails from people describing how Bits has solved a life changing problem that they struggled with for years. You will make a difference here.

    Second, the people. We are an eclectic mix of people. The one thing that we all share though is our commitment to the mission - unusually for a lending company, we don’t put people into debt, and we are customer-first in everything we do.


    About the role:

    Many consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject.

    As Customer Success Champion at Bits, you will provide support across a variety of channels to aid customers in their credit building journey.

    What the role involves:

    • Processing customer requests and queries via telephone, email or instant message
    • Investigating and resolving customer complaints quickly and patiently
    • Keeping confidential records and financial information private and secure
    • Learning how to use database systems and technology to deliver great customer support
    • Communicating with customers effectively, and assisting with security checks, account enquiries or flagged account issues raised by the customer
    • UK work visa sponsorship can be considered


    • You will have 2-7 years experience in customer support, ideally at a tech company.
    • Your are able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in.
    • You work hard and get stuff done, always with a positive attitude and great communication skills.
    • You can keep a cool head when things get tough, and have a mature personality.
    • Good written and verbal communication skills


    • A competitive salary
    • Hardware of your choosing
    • 28 holidays a year pro rata, including public holidays
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