Director, Strategic Customer Success at Plentific

London
fulltime

We're Plentific, the world’s leading real-time property solution, and we're looking for top talent to join our ambitious team. We’re a global company, headquartered in London, and operating across the United Kingdom, Germany and North America.

As a B2B company, we're dedicated to helping landlords, letting agents and property managers streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses.

We're not just any proptech - we're backed by some of the biggest names in the business, including A/O PropTech, Highland Europe, Mubadala, RXR Digital Ventures and Target Global and work with some of the world’s most prominent real estate players.

But we're not just about business - we're also building stronger communities where people can thrive by ensuring the quality and safety of buildings, supporting decarbonisation through our ESG Retrofit Centre of Excellence and championing diversity across the sector through the Women’s Trade Network. We're committed to creating exceptional experiences for our team members, too. Our culture is open and empowering, and we're always looking for passionate, driven individuals to join us on our mission.

So, what's in it for you?

A fast-paced, friendly, collaborative and hybrid/flexible working environment
Ample opportunities for career growth and progression
A multicultural workplace with over 20 nationalities that value diversity, equity, and inclusion
Prioritisation of well-being with social events, digital learning, career development programs and much more

If you're ready to join a dynamic and innovative team that’s pioneering change in real estate, we'd love to hear from you.

The Role

As Director, Strategic Customer Success at Plentific, you will play a pivotal role in our mission to empower our strategic key accounts and guide them toward achieving their business objectives. Leveraging your expertise in management consulting, you will provide leadership, foster client relationships, and drive revenue growth through innovative solutions. Your proactive approach, exceptional leadership skills, and innate ability to understand the bigger picture will be instrumental in achieving success for both our clients and our company.

Responsibilities

Own the overall growth and risk management of clients within your territory
Through knowing each client’s business intimately, inspire and bring the client’s vision to life by leveraging the full potential of the Plentific platform
Develop and implement individual account retention and growth strategies
Fundamentally understand each client’s strategic objectives and value drivers. Challenge, advise, and educate where appropriate
Engage with client senior stakeholders and decision-makers to build a comprehensive “path to value” plan with associated client transformation targets and milestones
Introduce and drive governance model within the client to ensure an optimal and efficient transformation
Drive the client transformation with constant focus on value confirmation, process efficiency, client enablement and education, adoption, and optimal license utilisation
Actively collaborate with other Plentific internal resources and functions (executives, product, engineering, marketing, sales, professional services) to ensure full power of the Plentific organisation is brought to the client
Stay up-to-date with new product innovation and features, and associated value propositions. Continually contextualise and enable clients where potential ongoing value can be unlocked.
Leverage the Plentific CS methodology to ensure a consistent client experience across the entire client base
Engage in practice development activities to continually evolve Plentific’s customer success offering
Proactively engage in internal operational excellence through the timely completion of key internal activities, such as account planning and reporting

Skills

In depth knowledge of residential private or public sector organisations in the built environment
Ability to manage complex multi-year client transformation programs
Ability to positively impact clients in a rapidly evolving political and economic environment
Ability to create trusted relationships within large organisations
Ability to drive value-oriented conversations and influence senior client decision-makers and stakeholders
Ability to partner with all departments within Plentific, including Product, Engineering, Marketing, Sales, Services, and Support
Ability to understand the 'bigger picture' with clients and business drivers around software solution implementations
Ability to adapt and work effectively within a rapidly changing and growing environment
Strong written, oral and presentation skills

Requirements

Experience and Qualifications

+5 years of relevant client experience ideally in property and the public sector, with experience of technology and transformation within the industry.
Proven experience in SaaS sales (scale-up environment preferred) and managing complex, multiple relationships with key customers
Consultative sales experience with the ability to find creative solutions
Proven experience working within a goal oriented, ambitious company environment

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer: