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Customer Happiness Assistant at London Nootropics

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  • London
  • fulltime
  • ₤24,000 a year
  • -
  • About Us: We’re a fast-growing wellbeing startup based in London, looking for a Customer Happiness Assistant to join our dynamic team. If you're passionate about health and wellness and thrive in a vibrant, mission-driven environment, this could be the perfect opportunity for you.

    The Role: We’re looking for a proactive, personable and organised individual to join our Customer Happiness team. You’ll be the face of our brand, interacting with new and exciting customers to deliver the highest-quality customer service, spotting trends in your interactions with our customers and feeding valuable insights back to the rest of the business. You’ll be part of a vibrant team, problem-solving and making sure our customers have the best possible London Nootropics experience.

    🍄As a person, you are pleasant and communicative in both speech and writing, solution-oriented and social. You have a sense of structure, accuracy and are interested in a healthy and sustainable lifestyle. You understand our brand tone of voice and manage to convey a positive London Nootropics experience at all times. This position will require varied working hours at times such as helping out at shows and events on weekends.

    🙌Responsibilities: • Keep customers happy with friendly, well-written and educational emails in our brand tone of voice. • Ensure all customer enquiries are responded to within agreed timeframes via multiple channels - email, phone and live chat. • Effectively communicate with our customers via social media channels including Instagram, Facebook and TikTok. • Be proactive in listening to our customers, feeding back suggestions to the rest of the team to ensure we’re continuously improving and striving to be the best!
    • Responding to positive and negative customer reviews via Yotpo, TrustPilot and Google My Business. • Reviewing and approving our Brand Ambassador applications, assist with sampling requests and events. • Support with ad hoc admin tasks that may arise.

    🤓The ideal candidate: • A recent graduate - previous experience in a customer facing role is a bonus! • A passion for helping people, health and wellbeing. • An enthusiastic problem-solver with exceptional organisational skills and attention to detail. • Ability to adapt to a fast-paced start-up environment. • Strong communication skills with the ability to quickly learn new systems and processes. • Proactive and willing to take on new challenges. • Team player mindset, comfortable working in a small and growing team. • Good knowledge or willingness to learn about functional mushrooms and other adaptogens. • A passion for keeping yourself up-to-date on new health and wellness trends. • Most importantly you’ll need passion and enthusiasm for London Nootropics vision of making a positive impact on the world and helping millions of people stay balanced and find their flow🍄✨

    💚What we’re offering: • £24k • A new MacBook • 25 days annual leave (inc UK bank holidays). • A beautiful office space based in London, Angel. • Flexible working to ensure you have a healthy work-life balance. • Adaptogenic coffee on tap 🍄 • Be part of a passionate, hard-working team within a dynamic growing start-up team, with incredible health and wellbeing events throughout the year, in the UK & abroad. • The opportunity to make a real difference in people’s lives. • A fun, friendly company culture, where we learn and grow together in an exciting fast-growth industry.

    Other details:

    • Start date - ASAP. • Duration of role - permanent/full-time. • Flexibility to work some weekends. • Location - Angel, flexible working from home.

    If you’re excited about delivering top-class customer service and in making a difference in the wellbeing industry, we’d love to hear from you. If you could send over your CV and a covering letter outlining your interest in the role and relevant experience to sophie@londonnootropics.com that would be great 😊

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