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Customer Experience Associate at Switchd

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  • Farringdon
  • fulltime
  • ₤22,000 - ₤26,000 a year

🚀 Our mission

Our mission is to empower thousands of customers by simplifying their journey through the complex energy supplier landscape. We're dedicated to finding the best deals and making the switching process a effortless.

In an ever-evolving energy market, Switchd stands out as the sole auto-energy-switching company, uniquely positioned to offer unparalleled savings and service. As the market reopens and more deals become available, we're continuously welcoming members to our platform and community - and that's where you come in!

🌟 We want you!

We're on the hunt for exceptional talent to join our dynamic customer experience team. If you’re passionate about making a real impact, eager to drive change, and ready to dive into a fast-paced startup environment, then you belong at Switchd.

 

In this role, you will be responsible for ensuring that our customers have a world-class and effortless experience whenever they interact with us. You will assist customers with their inquiries, provide support, and ensure that switches run smoothly. Your role will also involve training and developing other team members to deliver outstanding customer support.

As a member of our team, you will play a crucial role in helping customers navigate the energy industry, find the right deals, and save money on their energy bills. Your work will reflect our core values of honesty, integrity, and transparency.

🗝️ Key responsibilities and areas of ownership

  • Handle customer inquiries and support tickets through various communication channels
  • Identify opportunities to improve customer satisfaction and provide regular feedback
  • Troubleshoot and resolve issues related to switches and energy services
  • Contribute ideas and take action to continuously improve our products and services
  • Manage and update our knowledge base, help center, and FAQ to assist customers and support team members

Requirements

  • Prior experience in a customer service role
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • Proactive and energetic attitude
  • Passion for problem-solving and helping customers
  • Friendly and personable demeanour
  • Comfortable using computers and navigating digital systems
  • Ideally, experience delivering customers service remotely
  • Reliable internet connection

Company Perks

  • Flexible working from home combined with office time as a team in London
  • Competitive salary of £22,000 to £26,000
  • Share options in the company, so you share in the growth.
  • Working with a talented team who will help you develop rapidly
  • Monday to Friday, 08:30 to 17:30 (no weekends or evenings!)

Why this role will be great for you

  • Personal development, as a priority, to help you grow
  • Develop your customer experience skills alongside talented colleagues
  • Monthly company-wide training sessions
  • Be part of an awesome team and have fun at work
  • Regular fun socials and company events every quarter
  • Help make saving hassle and money effortless for our member
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