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Client Advisor / Account Manager - Spanish Speaking at Lavanda

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  • Remote
  • fulltime
  • -
  • About You

    • 3-5 years customer success or operations experience managing enterprise and growth accounts in a quota carrying role
    • Partner with clients to help them achieve desired business outcomes and are comfortable challenging clients on existing processes to help optimise them.
    • Help communicate the value of these initiatives and drive customer referenceability and case studies
    • Success record in improving clients' satisfaction - You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition
    • You preferably have experience in real estate development and are familiar with the process to get a project from conceptualisation through to final execution. OR Proven work experience in a start-up at growth stage (Seed - Series C), preferably PropTech FinTech, CREtech or SaaS
    • Record of adaptability and ability to move fast under uncertainty
    • An autonomous worker, you take initiative to solve problems before they occur
    • Previous knowledge of Salesforce would be a plus
    • Fluent in Spanish
    • Organised, accountable, and professional
    • … if this is you, then you may have just found your perfect role. Read on!

      *While this role offers the flexibility of remote work, we value collaboration and connection with our team. With core customers based between the UK and Spain, you should be comfortable and able to travel to the UK for occasional team meetings, client engagements, and strategy sessions, ensuring we maintain the strong, cohesive culture that drives our success.



    The Company

    • Lavanda is a B2B software company. We’ve developed an award-winning, best-in-class SaaS platform that enables Multifamily and Student accommodation operators to optimise their portfolios with a comprehensive short and medium-term rental solution.
    • Our software toolkit enables partners to tap into the full spectrum of rental demand across their portfolios, whilst powering a range of management solutions to suit their evolving needs: fully-outsourced operations or in-house management.
    • Having raised a total of £15m+ to date, we’re backed by leading VC investors and are now scaling the business globally.

     

    Responsibilities

    • Nurture, expand key relationships, and be accountable for your portfolio and associated revenue numbers.
    • Thorough understanding of the sales process and are able to manage the handover from sales to account management seamlessly.
    • Develop an expert knowledge of the Lavanda SaaS platform and are able to effectively train clients on the PMS.
    • Rigorous, analytical and data-driven decision making capabilities.
    • Build and manage relationships with 3rd-party suppliers (maintenance, housekeeping, etc.).
    • A proven ability to handle ambiguity in the absence of defined systems and processes.
    • Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment.
    • Good technical understanding and excellent presentation skills.
    • Track record of success in direct B2B sales, both new business and account management.
    • Formal sales training and evidence of implementation of techniques into sales teams.
    • Flexible and adaptable to meet the needs of the changing market, our customers and the business.
    • Solid financial acumen; understands how the team’s goals support the organisation’s financial goals.

     

    Benefits

    • Competitive salary + potential for equity (tax efficient EMI options).
    • Flexible working is actively embraced (open to full remote for now).
    • Choose your own tech - get the equipment you love using at work.
    • Personal Development budget, courses and plans tailored to you and your role
    • Generous holiday allowance, including the full Christmas to New Year as a break on us.
    • Join a highly motivated, engaged team of extremely smart, creative and talented people.
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