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  • London
  • fulltime


INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.

INSTANDA has grown significantly in recent years and we are now a team of 180+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our Account Management team is at the forefront of our growth plans.

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The Role

We are seeking an intuitive and client focused Account Manager to join the team. This role will be reporting into the EMEA Head of Account Management. This is a customer facing role and is responsible for Account Management functions both retaining and growing revenue through managing growth of existing, innovative proposals for new opportunities and references. No prior experience of the INSTANDA platform is required but exposure to the insurance industry is a requirement. An ideal candidate should have the ability to clearly communicate, be intuitive in understanding client requirements, and be part of a team to deliver the solution our clients need. Our clients face technology and resource constraints which mean that new insurance products and/or offerings could take a long time to launch and be very costly. With INSTANDA however, insurers can build their products, set their distribution networks, test, and launch their products in unprecedented timescales – all without writing a single line of code. The person in this role will ensure our customers can successfully and easily do all these things and more.

This role is UK based, primarily remote working with some travel required to our London Office.

If this sounds like you, we look forward to reviewing your application.

What you will do...

  • Deliver the highest level of Account Management service to our clients.
  • Retain and grow from the existing client accounts, including prospecting, penetrating, and creating new relationships within an existing account.
  • Drive new deal opportunities to closure and ensure appropriate teams have been mobilized to support.
  • Providing oral/written briefs to relevant teams to facilitate a better understanding and appreciation of Client goals and aspirations.
  • Utilize Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly quota goals.
  • Track and coordinate all activities occurring for each account.
  • Stay up to date on insurance industry movements and knowledge of competitive product offerings.
  • Resolve service-related issues and handle complaints quickly and effectively.

Client Retention

  • Present new products and services and enhance existing relationships.
  • Ensure all concerns and issues are resolved in a timely manner, liaising with appropriate teams to support.
  • Arrange and participate in internal and external client debriefs.
  • Prepare regular client reports and organise/attend client meetings including Service Reviews.
  • Lead monthly and quarterly client review meetings.
  • Manage and execute the contract renewal process with clients.

Account Growth

  • Develop account strategies to further to introduce, promote and identify new opportunities within an account.
  • Continually build pipeline opportunity with an account and evaluate how INSTANDA can engage.
  • Propose, Negotiate and Close New Opportunities.


What we're looking for...

  • 3-5 years in an Account Management or Client Success role in the Insurance industry and/ or previous experience in a consulting or technical delivery role.
  • Experience selling SAAS or Insurtech or Software solutions.
  • A degree in Business, Economics, Statistics, Operational research, Communication & Media, or equivalent degree.
  • Proven track record in developing strategic client account plans and growing revenue.
  • Motivational and Excellent communication skills including Presentation Skills.
  • Consultative approach to Selling.
  • Pragmatic Problem Solving.
  • Having the ability to prioritize tasks as well as multitasking.
  • Have a good understanding of the Underwriting Process and Market Challenges.
  • Taking on task independently and working well within a team.
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Excellent organizational, interpersonal, as well as written and verbal communication.


  • Competitive salary
  • Generous 28 days holiday allowance, in addition to public holidays.
  • For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
  • One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
  • Remote & Hybrid approach varying with the nature of your role.
  • Life cover; income protection and participation in the company pension scheme
  • Inclusion in the company share plan
  • £100 per month to put towards wellness activities.
  • Annual learning & development allowance of £1,250 and free access to LinkedIn learning and Microsoft ESI learning platform.

Additional information:

  • You must be eligible to work in the UK for this role. We are unable to provide sponsorship.
  • We are not partnering with external staffing agencies for this role, so please apply directly.
  • As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need.

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