Who we are

We are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work. We exist to help people and the planet, it’s a big statement but one you’ll wear with pride.

Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way.

We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle.

Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology.

Life at Raylo

• We are an organically collaborative and dynamic team

• We embrace innovation, seek out challenges and always aim for excellence

• We take intelligent risks, celebrate our wins, and learn from our mistakes

• We help each other by listening, challenging thought and continually improving

• We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch

What to Expect…

The strategy team at Raylo has built industry-leading risk technology, data and processes that have enabled us to grow fast but sustainably. It’s a strong foundation and we’re now looking for an ambitious analyst to drive our growth in the UK and beyond through the development of world-class customer retention strategies.

You will be one of the earliest hires into the Strategy team at Raylo. As a strategy analyst, you’ll use your technical and quantitative skills to drive change across the business. You will help us make smart, data-driven decisions that sustainably grow Raylo, by boosting our customer retention, leading commercial strategies and defining the long-term direction of our platform.

In 2024, we are entering a hyper-growth phase at Raylo and the Strategy team will sit at the core of that. You’ll work with the co-founders, finance, operations and product/engineering teams as your ideas help drive our product’s core unit economics. You’ll be responsible for creating new, innovative retention strategies and then monitoring, optimising and refining them as we build a world-class product.

What you’ll do…

As a member of the strategy team, you’ll work collaboratively across multiple departments at Raylo with the goal of optimising our customer retention strategy. Your challenge will be to launch tests and use data to inform our strategy and build deeper customer relationships. A successful candidate will be comfortable getting right into the details and making small changes to drive a big impact.

You’ll work with our finance, operations and marketing teams to identify opportunities to boost customer retention and own end-to-end implementation of new strategies. This could be:

- Identifying common points of friction that lead to customer churn at the end of the lease

- Testing offers to incentivise customers to upgrade to new devices

- Building out monitoring and measurement to understand performance and double down on what’s working well

- Supporting our wider existing customer strategies

You’ll succeed with…

- A proven track record with 2-4 years of experience in analytics or strategy roles

- You enjoy thinking through complex problems and possess influencing skills to align key stakeholders

- Experience with SQL and data analysis

- Experience using BI tools (Looker, Tableau, powerBI)Startup/ScaleUp or Fintech experience

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

Your chance to make an impact. We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off.

Be part of the change. You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good

Other benefits include;

• 33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)

• Stock options - get a real stake in Raylo’s growth

• Hybrid working environment

• Enhanced maternity and paternity leave

• Workplace nursery scheme

• Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing

• To do your best work, we’ll give you a laptop and a Raylo phone

• Udemy Business corporate subscription - access to 15,000+ courses covering business, tech, and wellness skills

• Learning budget - we care deeply about investing in your long-term career growth and potential

• Free sustainable breakfast and snacks, every day you’re in the office

• Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties

Diversity Statement

Raylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.