Horizon37 is looking for a Results Manager to join our dynamic team of Leadership Partners and brilliant business people. 

About Horizon37

Horizon37 delivers leadership programmes to rapidly growing businesses.

We are currently a Founder-led team of 14 (a mixture of employees and contractors), including Leadership Experts (delivering programmes), our Business Development team, and our back-office (who are called the “Dynamo Team”.)

The Horizon37 Customer Promise

Above all, WE ARE VALUABLE

1. Results matter most, we make a difference in your business
2. Our work is outstanding quality and we are cutting-edge experts
3. You have existing momentum, let’s build on what’s working
4. Insight and understanding come first, to inform and adapt our coaching
5. We do what we say we will
6. We challenge and work at pace
7. We can be trusted, we protect confidentiality and always choose to “do the right thing”
8. We have positive intent and your interests at heart
9. We create safe, confidential environments to create robust, explorative and co-creating relationships

Job mission

Coordinating the delivery of our Leadership Team programmes for customers, including:

• Programme Process Management
• Drive the well-established processes of the programme
• Ensure successful engagement for every participant in the programme, including the CEO, Exec team, Chair - and the customer’s Programme Administrator
• Act as the key point of contact for communication with our customers
• Look for opportunities to continually improve the customer experience
• Stay on top of problems that crop up, and be proactive about communicating to the H37 team, who will help problem-solve with you
• Work together with our Programme Administrator and Programme Director to deliver a seamless customer experience
• Programme Delivery Support
• Prepare delivery materials (usually in Google Slides) to support the lead expert
• Administrate diagnostic tools (e.g., Horizon37’s Leadership Launchpad and Hey360) which you will be trained in
• Feedback ideas and insight to the Horizon37 Product Team and work with them to improve our products after each delivery.   
• Analysis and Report Production
• Synthesise all data gathered in the insight phases - from customer surveys, interviews, written documents and observations
• Analyse quantitative and qualitative data to draw insight relevant to the customer’s current leadership state and needs (and owning selected Horizon37 diagnostic tools and products)
• Write concise reports for an executive audience with guidance from the Insight Lead (who will be one of the Horizon37 Leadership Partners allocated on each programme)
• Create and present customer “Team Analyses” using data from our Hey360 diagnostic tool (which you will be trained how to do)

Candidate attributes

1. Understanding and interest in both our sector (innovation/growth business ecosystem) and function (leadership coaching) - NB qualifications and experience are less valuable than demonstrable interest
2. Appetite for the fast-pace and constant variety of a scaling business
3. A strong drive to grow, develop personally, and learn quickly
4. Organised, with an ability to prioritise/de-prioritise effectively and manage own time
5. Excellent customer service skills, with a “customer-first, results-focussed” mindset 
6. Excellent listener, open and action-oriented when receiving feedback
7. Clear, structured and concise written and verbal communication with senior executives, including charts and diagrams
8. Proficient in Google Suite (Drive, Docs, Sheets, Slides)
9. Comfortable with qualitative and quantitative analysis

Practicalities

• Various start dates possible
• Work flexibly, part-time four days (or fewer) per week – as a company, we don’t work on Fridays
• Work remotely, from home (although travel to customers will be necessary - expenses will be covered)
• Opportunity to work closely with Horizon37’s Leadership Experts, who can mentor and train you to deliver our coaching methods and programmes over time - subject to your aptitude and appetite
• Support available for external training identified as mission critical to successfully fulfil the function of your role
• £25,440 starting salary for the 4-day week
• 24 days’ annual leave per year
• Be part of the bonus scheme that includes extra time off and cash
• Team connection days
• Six month probationary period