Solar Mate helps UK homeowners find the best deal on solar panels by connecting them with local installers. Our platform is designed to help people compare different quotes to find the best solution for their property. We're still early in our journey, however, we have big growth plans for 2024!

As our customer experience manager, you’ll oversee and improve all aspects of the customer onboarding process. You will be fully responsible for speaking to customers, onboarding them onto the platform and assisting them throughout their journey. 

Skills

• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Analytical skills - part of the daily role includes analysing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey
• Customer service skills - you are experienced in placing the customer at the centre of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
• Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
• Leadership abilities - leadership qualities are essential to leading the customer experience team, driving consumer-centric initiatives, and influencing positive change within the organization
• Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics