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People & Operations Manager at Supply Well

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  • Liverpool
  • fulltime
  • ₤40,000 a year

Job Title: People & Operations Manager

Location: Hybrid/Liverpool

Hours: Full Time (35 hours per week) or part time (please detail when applying) permanent

Salary: £40k


Additional information:

Pension scheme, 25 days holiday plus your birthday, plus bank holidays, hybrid working, EAP scheme and learning and development opportunities.


Company Description:

SupplyWell is a young and growing software company which is on a mission to change the future of education employment with our digital platform which connects schools and educators. SupplyWell is a movement towards a healthier, more sustainable educational system. Our mission is to revolutionise how schools manage teacher absences, ensuring that no compromise is made on the quality of education. By focusing on teacher wellbeing, we're creating an environment where educators can thrive, and students can flourish. Our platform isn't just about filling positions; it's about building a community of well-supported, highly qualified teachers and proactive schools. Together, we're saving time, cutting costs, and most importantly, nurturing the future of education. With SupplyWell, every class taught is a step towards a brighter educational future.


The role:

This is a brilliant opportunity for an experienced and knowledgeable People and Operations professional to join our team and progress their career.

You will be confident in your business management, operations and HR skills and have energy, resilience and a can-do attitude. Your ability to quickly build relationships is key, through direct and positive communication.

The ideal candidate will oversee all aspects of the day to day business operations, lead all things People, and support the growth of the business through a people focused strategy. Working with the Head of People, Operations & Culture, Business Operations Administrator and Finance Executive, the role will have a key emphasis on developing and delivering a positive people experience, including recruitment, onboarding, retention,employee relations, performance management, learning and development, policy implementation, legal compliance, employee engagement and driving positive culture.



  • Oversee office management and practical operational processes, to promote the smooth running of the business;
  • Provide a high-level People management service, aligned with the overall business strategy;
  • Advise, guide and support managers across the business in the management of their people, in terms of both the engagement and development of these people;
  • Oversee operational People activities including recruitment and onboarding, maintaining employee records, managing terms and conditions of employment and ensuring compliance with relevant employment legislation;
  • Develop and implement People policies and procedures to ensure consistency and fairness across the organisation and compliance with employment regulations;
  • Manage and support employee relations by addressing demands, grievances, or other issues;
  • Support with performance management processes, including goal setting, performance reviews, and career development planning;
  • Develop the learning and development strategy and design and oversee implementation of L&D programs accordingly;
  • Develop equality and diversity across the business, making recommendations on best practice and legislation;
  • Champion employee wellbeing initiatives and employee engagement;
  • Support employee communication with the Senior Leadership Team;
  • Nurture a positive working environment and promote a culture of trust based on open communication;
  • Collaborate with all business functions to promote the effective management of our people;
  • Analyse and improve organisational processes, and work to improve quality, productivity, and operational efficiency by way of such processes;
  • Ensure that health and safety regulations are followed;
  • Provide compliance support, ensuring all legal and regulatory documents are filed; and
  • Provide advice to Compliance and Educator Partners on Safer Recruitment, compliance issues and the compliance process.



  • Strong understanding of operational processes, UK employment legislation and regulations and best practice in People Management;
  • Proven working experience in a HR, Business or Operations Manager or People Operations Executive role;
  • Excellent knowledge of HR functions (e.g. pay & benefits, recruitment, training & development, performance management) and related policies and procedures;
  • Experience in advising and managing grievance and disciplinary investigations;
  • Human Resources (CIPD) or Business Management certification or training;
  • Strong leadership and interpersonal skills;
  • Ability to prioritise and multitask in a fast-paced environment;
  • Strong written skills with proven ability to draft policies, procedures and reports;
  • A proactive and can-do approach towards work tasks;
  • Open communication style, with ability to communicate at all levels in an organisation;
  • Ability to work on own initiative and pay attention to detail; and
  • Demonstrate high level of discretion and diligence at all times concerning protecting and processing sensitive and confidential employee and commercial related data and information.

ReCulture endeavour to be outstanding as a diverse and inclusive employer and are fully committed to present the best candidates for the role irrespective of background. We are keen to help our clients develop workforce representation from currently under-represented groups, including Black, Asian and Minority Ethnic (BAME) communities; Lesbian, Gay, Bi and Trans (LGBT) people and those living with physical, mental and/or sensory disability.



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