Customer Success Executive at Domo Group

Role: Customer Success Executive

Salary: £25 - £27K plus a quarterly bonus based on performance

Contract type: Full-time. We offer flexibility of working hours and location, but ask that our team members come into the office at least 3 times per quarter!

Location: Bristol

Do you want to work in a fast growing company that has a strong innovative and inclusive culture?  

We embrace flexible and hybrid working, give our team unlimited holidays and nurture our employees personal development with regular personal development focused catch-ups.

Our teams work with the best equipment (of their choice) and tools. Every team member receives a monthly development/well-being allowance alongside attending conferences and anything else that they need to help further their skills, experience and career path.

What you will be doing

As part of the Customer Success team, you will be supporting our existing customers; gathering feedback and nurturing their accounts from onboarding all the way through the lifetime of their Signable account, with a focus on expanding their adoption and use of Signable to increase revenue.

With knowledge of our product, proactive consultative customer outreach and an understanding of the customer’s needs, you will provide the customer with enhanced product value and support to achieve their goals.

You will be working alongside a small team of Customer Success Champions to identify expansion opportunities, reduce churn, increase customer satisfaction and product adoption.

The role will suit someone with a passion for account management and developing customer relationships.

We’re looking for someone who is proactive, accountable and flexible in their approach.

Main Responsibilities:

• Product expert on all services we offer
• Proactive account management of your dedicated portfolio
• Product training demonstrations 
• Customer advocacy - record feature requests, feedback and identifying bugs- sharing knowledge with relevant departments
• Identifying expansion opportunities and adoption of product within existing customer base
• React with urgency to inbound enquiries around account expansion
• Work alongside customer success team to achieve quarterly targets including retention, churn, expansion and health metrics
• Work alongside marketing and growth teams to improve existing customer communications and product adoption
• Maintain knowledge of industry trends and technological developments within our competitive space

Essential Skills / Our Ideal Candidate:

• Strong communication skills
• Experience in a Customer Success/Account Management/Relationship Management role
• Collaborator and team player
• Consultative and inquisitive in approach
• Flexible and adaptable to changing focuses
• Great organisational skills and accountability
• Self starter who is comfortable working independently
• Passionate about developing customer relationships
• Problem solver - able to navigate challenging conversations

Useful Skills / And a massive bonus if:

• You have worked as an account executive or customer success executive for a B2B SAAS company.

Please note: The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated

Some of our great benefits include:

• Unlimited annual leave -  including time off for religious holidays 
• £50 per month to spend on either your wellbeing or development
• Flexible working hours for everyone
• Enhanced paid parental leave
• Free face-to-face counselling for up to 8 sessions
• Life assurance & income protection
• Health support plan for things like eyecare, dentist, medical support 
• Mac or PC? Your choice… just let us know
• Take a look at the full list of our benefits here

Our Office

• Multi-purpose office space with open desk areas, quiet working booths and collaboration spaces
• Private rooms available for religious observance, meditation and reflection
• Casual dress  - wear whatever you feel comfortable in & represents you
• On-site showers
• Secure lockers
• Dog friendly office

Find out how we hire here

Find out more about our Customer department here 

Want to see what we have been up to at DOMO? Check out our Signable Instagram here - https://www.instagram.com/signablehq/

We perform background checks on all candidates to whom job offers are made. We partner with a third-party provider to do so, DOMOs background checks will be carried out by People Check.

We are not looking for external agency support with this role - thank you!