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Customer Insights and Product Growth Manager/Lead at MakeMyHouseGreen & Switchd

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  • Hybrid (London)
  • fulltime
  • ₤42,000 - ₤70,000 a year
  • -
  • Join MakeMyHouseGreen as our lead on customer insights and product growth!

    Why You'll Love This Role

    Are you passionate about developing customer insights that drive growth in a dynamic start up environment? Do you thrive on understanding customers and enhancing their experience? At MakeMyHouseGreen, we're looking for someone like you to drive our growth and product efforts, leveraging your insights to improve our product, marketing, and overall growth performance.

    In this role, you'll be at the forefront of our mission to make homes greener. Your efforts will directly impact our growth rate and product by understanding our customers' needs from end to end. Plus, you'll help create a product and experience that our customers love, turning them into champions for our brand.

    We already have great designers, great developers and a proven process for product and growth testing. You’ll help to build and evolve that as we scale over the next few years.

    A Bit More About Our Mission at MakeMyHouseGreen

    We aim to demystify the energy market for households, making it easy for them to confidently make their homes greener. Our market-first platform, MakeMyHouseGreen, helps households navigate the complexities of getting solar panels, batteries and EV chargers, providing clear, tailored solutions. (Sign up in a few mins and take a look yourself!)

    Our journey has been incredible so far, and with your help, it will only get better. We're looking for a driven, insightful, and resilient leader to join our team, embrace the journey, and share in our continued success.

    Key Responsibilities and Areas of Ownership

    1. Develop deep insights into our customers and their end-to-end needs.
    2. Help to double our volumes over the next 12 months through product improvements, growth tests and marketing initiatives.
    3. Conduct customer interviews and research to gather valuable feedback and insights
    4. Lead our product-led growth process, employing a test-and-learn approach.
    5. Enhance our product to create a seamless and delightful customer experience throughout.
    6. Rapidly deliver tests and enable our developers efficiently to build what’s needed

    Requirements and Skillset

    If you’re the right fit, we’re open to hiring people of different level for this role. You don’t need to have both product & growth experience. You do need to excel at understanding customers and taking action from that.

    1. Proven experience in startup product / growth teams and processes.
    2. Strong ability to understand customer needs and transfer that into action.
    3. Excellent active listening and customer interview skills.
    4. Demonstrated resilience and a growth mindset, always looking for ways to improve.
    5. Ability to work effectively as part of a team.
    6. Highly motivated self-starter with a JFDI (Just F-ing Do It) 🙂 attitude.

    Company Perks

    1. Fun office in Clerkenwell, with team collaboration on Thursdays and Fridays.
    2. Hybrid working from home Monday to Wednesday.
    3. Competitive salary, based on experience.
    4. Share options in the company, so you share in our growth.
    5. Free Friday team lunches at the local market.
    6. Full team quarterly parties and away days!

    Why This Role Will Be Great for You

    1. Personal development is a priority, helping you grow and excel.
    2. Freedom and autonomy to drive growth and product initiatives.
    3. You enjoy the opportunity to solve problems and hit your goals
    4. Be part of an awesome team that has fun while working towards a greener future.

    Join us at MakeMyHouseGreen and be a key player in our mission to make homes greener, smarter, and more sustainable. Apply now and help us accelerate the energy transition for UK homes!

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