About us

JustPark is one of the fastest growing and most loved technology companies serving the parking and mobility sector, now globally! Having merged with ParkHub, a leading US parking software company in March 2024, we serve over 20 million registered customers, have more than 500 B2B customers, representing $1 billion+ in booking volume. Our unique network of spaces consist of commercial properties, local authorities, residential driveways and everything in-between. We are proud to have earned over £250m of income for our partners and we look forward to continuing to help space owners of all shapes and sizes generate additional income during these difficult financial times.

About the role

To support the smooth operational running of the managed locations on the JustPark platform. This position will support the team with handling the onboarding of new and existing clients, and performing any changes requested from the client to update their listing, availability and/or tariffs.

What are your responsibilities?

• Onboarding new clients and listings to a high standard
• Offboarding sites to a high standard and ensure drivers are not adversely affected by the offboarding process
• Managing sending out client remittances and any questions by liaising with Finance
• Completing admin tasks relating to client portfolios. This includes tasks on a weekly/monthly basis and KPI documentation
• Assisting the Operations team on projects which contribute to our goal of operational excellence
• Completing high standards of QAing for any changes or requests completed for clients
• Become a systems expert by being able to troubleshoot any problems clients may have
• Support and perform existing B2B client requests on a day to day basis on any operational issues such as pricing, availability, refund bookings and maintenance issues
• Actioning updates of managed listings sent by client success teams to optimise profitability
• Implementing seasonal, event based and adhoc tariff changes for B2B clients to ensure correct pricing for drivers
• Ensuring all business accounts clients are onboarded successfully and provide on-going support
• Building working relationships with other internal departments such as the Sales, Finance, Customer Service and Engineering teams
• Ensure documentation related to troubleshooting, processes and guidelines are kept up to date
• Keeping in regular contact with local authorities to discuss performance and action any requests

Requirements

• Exceptional attention to detail, able to work with large volumes of data with a high degree of accuracy
• Excellent written and verbal communication
• Demonstrable work ethic
• Happy to get stuck in
• Comfortable being left to do jobs without needing lots of supervision
• Some experience with Microsoft Office and G-Suite is preferred but not required

Benefits

We trust you to know what’s needed to get the job done. That's why we work on a hybrid basis (2-3 days in the office per week), and we’ll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it's not all about work! Check out some of the great benefits to joining the JustPark team below:

Investment in YOU and your wellbeing:

• Private Medical Insurance in partnership with Vitality. You’ll gain access to their rewards platform with discounts to top retailers including Apple, Peloton and more!
• Life Assurance in partnership with YuLife
• Gym membership discounts and fitness rewards
• Employee Assistance Provider - offering you (and your family) free confidential support and advice (e.g. counselling, legal or financial advice) for when you need it most
• 24/7 virtual GP access
  

Simplifying journeys so YOU can breathe easier:

• Cycle to Work scheme - a highly tax efficient way to purchase your new bike!
• £50 JustPark parking credit per month
  

Recharge your batteries:

• FREE restaurant-quality lunch cooked by our very own chef and longest-standing employee (Julie!). Take time out to enjoy lunch with the wider team and check out her repertoire HERE
• Taking time off work to relax and recharge is important, that's why we have a generous holiday policy in place of 25 days, plus bank holidays PLUS your line manager has the ability to grant an additional 5 days (prorated)!
  

Our family looks out for your family:

• Childcare benefit in partnership with Koru Kids (up to £100 a month)
• Enhanced Maternity and Paternity policies, plus a host of other family-friendly policies
  

Look after the pennies to grow the £££’s!:

• A salary exchange pension scheme, helping to look out for ‘the future you’
• A generous ‘refer a friend’ scheme of £1000 per successful recommendation. Great people tend to know great people, so why not refer them to join for the ride!
  

Success is best when it’s shared!

• We love sharing in the success, therefore the whole company goes away once a quarter to learn about our goals and have an afternoon of fun team building
• Each department gets a budget of £50 per head every 6 months - relax and enjoy some time out of work with your colleagues