About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintechs and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About you

You’ll be joining the Strategic Client Implementations team as Senior Client Implementation Manager. Reporting to the head of the team, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

You must demonstrate strong stakeholder management and communication skills, with a proven track record of delivering projects and implementations in a regulated environment. You will also need to have a passion for working in a fast paced, client-focussed, and innovative business.

We are looking for someone with strong previous experience as an implementation manager in a client facing role to manage strategic client implementations, within an Agile operating environment. You will work on and be accountable for a variety of client implementations, such as supporting our Embedded Banking Partners and Strategic Clearing Clients, by onboarding them to the ClearBank platform in a controlled and efficient manner.

You will work directly with the ClearBank Executive, Product Managers, Relationship Managers, Risk and Compliance professionals, as well as operational and engineering teams to achieve the right outcomes for ClearBank.

And you’ll be joining the #14 fastest-growing tech company in the UK, according to Deloitte Fast 50.

You will be

As the Senior Client Implementation Manager your key responsibilities will involve:

• Defining project scope, objectives, and deliverables with client and internal stakeholders.
• Developing a detailed project plan outlining tasks, resources and schedule.
• Coordinating and communicating with the internal and client project teams.
• Monitoring and reporting on the progress and performance of the project against the plan.
• Ensuring project milestones are met working with internal subject matter experts.
• Planning, organising, and delivering multiple implementation projects.
• Identifying, monitoring, and resolving project risks and issues.
• Troubleshooting and developing solutions to remove obstacles with relevant stakeholders.

• Leading client facing meetings and workshops including internal governance meetings.
• Closing the project and evaluating its success and lessons learnt

Requirements

What you need to demonstrate

• Significant previous and relevant experience in leading client implementations.
• The ability to operate in an energetic environment to deliver within a specific deadline.
• Previous experience:

• In a senior client facing role and operating in a banking environment.
• Manging stakeholders at all levels of the organisation (including Executive leadership).
• Leading structured workshops, working groups and meetings with clients.
• Working with Agile Product and Technology teams.

• Strong understanding of payment clearing services (including accounts and payments).
• Proven ability to:

• Solve complex problems with the support of subject matter experts.
• Build and maintain trusted stakeholder relationships.
• Influence at all levels of an organisation to achieve a required outcome.
• Navigate ambiguity whilst instilling confidence.

Benefits

About what we offer

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager.
• Spacious and well-equipped new offices in London and Bristol.
• 27 days annual leave per year, plus flexible bank holidays.
• The option to work outside of the UK for up to 30 days per year.
• Regular company-wide socials.
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank.
• Private healthcare through Healix and discounted Bupa dental cover, with employee healthy living perks and discounts through YuLife.
• Enhanced family-friendly leave.
• Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future!

At ClearBank, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, to candidates at any interview stage, including to individuals with disabilities.

We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage, and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.